Insurance Agency Professional

Insurance Refund Specialist – Exact Billing Solutions (EBS)

Salary: $26 per hour

Exact Billing Solutions is a unique team of revenue cycle management professionals specializing in the substance use disorder, mental health, and autism care fields of healthcare services. We have extensive industry knowledge, a deep understanding of the specific challenges of these markets, and a reputation for innovation. With our proprietary billing process, EBS is the oil that brings life to the engines of its partner healthcare companies.

EBS is poised for exponential growth, and we are building out our team to support the expansion of global operations.

Part of the ICBD family office portfolio, Exact Billing Solutions combines entrepreneurial speed with the financial discipline of a self‑funded, founder‑led organization. Our growth reflects a proven ability to solve complex healthcare challenges with operational precision, scalable systems, and client‑first innovation.

Exact Billing Solutions was launched to address one of healthcare’s most persistent challenges: the burden of billing and insurance administration on providers. With firsthand knowledge of how inefficiencies in revenue cycle management drain resources from patient care, our founder built a company dedicated to removing obstacles, accelerating cash flow, and delivering peace of mind to clients across specialties.

5000, 2024– Top 5 Fastest‑Growing Private Companies in America (ABA Centers of America)

Florida Trend Magazine– 500 Most Influential Business Leaders

The Insurance Refund Specialist is responsible for reviewing, processing, appealing, and reconciling insurance overpayments and refunds within a healthcare organization. This role ensures compliance with payer regulations, internal policies, and accounting standards while maintaining accurate financial records. The specialist works closely with billing, collections, and accounting departments to identify and resolve credit balances in patient and insurance accounts.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Review insurance and patient accounts for credit balances and determine refund eligibility.

Process refund requests in accordance with payer guidelines, organizational policies, and regulatory requirements.

Prepare and submit refund checks or electronic refund requests to insurance carriers or patients.

Communicate with insurance companies to confirm refund requirements and resolve discrepancies.

Document all refund and adjustment activities in the practice management or billing system.

The Insurance Refund Specialist requires a minimum of a(n):

High school diploma or equivalent required; associate’s or bachelor’s degree in healthcare administration, accounting, or related field preferred.

2+ years of experience in medical billing, insurance, or managed care industry settling patient accounts or a related healthcare area.

Experience with insurance refund processing, credit balance resolution, and payer correspondence preferred.Proficiency in medical billing software and electronic health record (EHR) systems.

Knowledge of CPT, ICD‑10, and insurance payment posting processes.

21 paid days off (15 PTO days, increasing with tenure, plus 6 holidays)

Flexible Spending Account (FSA) and Health Savings Account (HSA) options

Medical, dental, vision, long‑term disability, and life insurance

Exact Billing Solutions is committed to building a culture of professionalism, accountability, and operational excellence. We believe billing is more than a back‑office function—it’s a vital part of delivering quality healthcare. Join our mission and help transform healthcare billing with precision and purpose!

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