Dispatchers for 2nd & 3rd Shifts and Weekends

US:TX:Corpus Christi | Police Civilian | Full Time

$ The role of a 911 Dispatcher I is to receive, evaluate, input and retrieve data pertaining to emergency/non-emergency calls for service to/from various Public Safety Units (City/County Law Enforcement, Fire/EMS) and City Departments; serving as a communications link between the public and other governmental entities.

Answer emergency/non-emergency calls for service, determining nature and urgency of calls. Assist with pre-arrival medical information, following protocol, such as CPR, Heimlich, child birth, and instruction in first aid; This position requires you to work shift work, in addition to nights, weekends, and holidays for a 24-7 operation – to provide prompt quality service in a caring, resourceful, and professional manner to the citizens and visitors of Corpus Christi and those we serve.

General knowledge of local/surrounding geographical area

Basic knowledge and operation of Telecommunications Device for the Deaf (TDD)

Basic computer skills to receive and relay pertinent information accordingly

Answer emergency/non-emergency calls for service, determine nature and urgency of call

Calm often hysterical citizens who are victims of a crime

Decipher appropriate activity code for responder accordingly and input all pertinent data into computer, update caller on call status and maintain communication

Operate tools and equipment to input, retrieve, or dispatch calls for service

Operate the various radio talk groups to assist law enforcement, Fire & EMS field units on or off-duty with field requests

Monitor Police, County, 911, Animal Control, RTA, and Marina Patrol talk groups for emergency requests for assistance

Enter and delete data into state/nationwide database computer system on missing persons, stolen/recovered vehicles and property, threats against officers

Assist internal and external customers with requests in researching, analyzing, and resolving inquiries, situations, or issues pertaining to calls for service

Dispatch calls for service to appropriate personnel/departments after normal business hours or on weekends, i.e., animal control, vector control; re-route non-emergency calls for service to corresponding department/division, i.e., gas department, CPL/AEP, street department, etc.

Cross-train co-workers and instruct others on the duties and essential functions of a dispatcher including primary training on Call‑Taking, Fire Radio, Law Enforcement Radio, and Information Radio after certified in position, as directed

Acquire the skills necessary to operate a working talk group and facilitate units in the field with updated information and various resources available to all

Flexibility to work evenings, weekends, and holidays is a schedule requirement.

In the event of an emergency, employees are required to work to provide for the safety and well‑being of the public, including the delivery and restoration of vital services.

High School Diploma / GED

Emergency Medical Dispatch Certification

Employment Testing

A recruitment consultant will evaluate all applications against the posted qualifications and may request additional information. The City of Corpus is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA).