Head of Programme Management

Job Description The Program Coordinator is responsible for the overall management and daily operation of assigned residential programs serving individuals with intellectual and developmental disabilities. This position provides leadership, supervision, and support to residential staff while ensuring high-quality services, regulatory compliance, and person-centered care. The Program Coordinator works collaboratively with individuals served, families, guardians, support coordinators, healthcare providers, and interdisciplinary team members to promote independence, dignity, community inclusion, health, safety, and quality of life.
Job Posting Title PROGRAM COORDINATOR Job Description The Program Coordinator is responsible for the overall management and daily operation of assigned residential programs serving individuals with intellectual and developmental disabilities. This position provides leadership, supervision, and support to residential staff while ensuring high-quality services, regulatory compliance, and person-centered care. The Program Coordinator works collaboratively with individuals served, families, guardians, support coordinators, healthcare providers, and interdisciplinary team members to promote independence, dignity, community inclusion, health, safety, and quality of life.
The Program Coordinator is responsible for ensuring that residential services are delivered in accordance with agency policies, state and federal regulations, licensing requirements, and best practices in developmental disability services.
RESPONSIBILITIES OF THE JOB AND ESSENTIAL ELEMENTSDirect DutiesProgram Operations Oversees the daily operation and management of assigned residential programs.
Ensures adequate staffing levels are maintained to meet resident needs and regulatory requirements.
Ensures individuals served are treated with dignity, respect, and free from abuse, neglect, exploitation, and mistreatment.
Ensures all services are delivered in accordance with agency policies, procedures, and regulatory requirements.
Participates in the development and implementation of agency policies and procedures.
Attends meetings and activities required to support quality program operations.
Staff Supervision & Leadership Supervises Assistant Program Coordinators, Lead Staff, and Direct Support Professionals.
Provides ongoing coaching, mentoring, supervision, and performance feedback.
Conducts staff training, orientation, and professional development activities.
Reviews incident reports, shift reports, and documentation for accuracy and follow-up.
Implements progressive discipline and performance improvement activities in collaboration with Residential Leadership.
Resident Care & Services Ensures person-centered services that foster dignity, choice, self-determination, and independence.
Monitors implementation of Support Plans, Implementation Plans, and Behavior Support Plans.
Ensures compliance with the Bill of Rights for Individuals with Developmental Disabilities.
Coordinates medical, dental, therapeutic, and behavioral health appointments.
Participates in Support Plan, Implementation Plan (IP), annual review, and monthly review meetings.
Supports implementation of behavioral and skill acquisition programs.
Coordinates supports between residential programs, schools, day programs, employers, and community providers.
Oversees resident health, wellness, and safety and communicates healthcare concerns to nursing staff and healthcare providers.
Documentation & Compliance Responsibilities Maintains required residential, program, financial, and individual records.
Assists with internal audits, licensing reviews, and quality assurance activities.
Ensures accurate completion and maintenance of records relating to services, incidents, healthcare, finances, and regulatory requirements.
Assists in monitoring program budgets and financial expenditures.
Maintains compliance with Department of Children and Families (DCF), Agency for Persons with Disabilities (APD), and other licensing requirements.
Ensures compliance with health, safety, fire, and environmental standards.
Other Responsibilities Serves as liaison between individuals served, family members, guardians, support coordinators, healthcare providers, employers, day programs, educators, and community agencies.
Promotes community integration and natural supports.
Participates in public relations and community engagement efforts.
Assists with budget development and budget management.
Maintains inventory and oversees purchasing of household supplies and groceries.
Ensures smooth operation of the residence through ongoing availability and leadership.
Provides on-call support, emergency response, and crisis management as required.
Supports implementation of continuous quality improvement initiatives.
Performs other duties as assigned by management.
Job Qualifications Education and Experience Preferred Qualifications Bachelor’s Degree in Human Services, Social Work, Psychology, Special Education, Healthcare Administration, or a related field.
Minimum one (1) year of supervisory experience in a community residential or group home setting.
Minimum Qualifications High School Diploma or GED required.
Minimum one (1) year experience supporting individuals with developmental disabilities.
Experience in residential services, program operations, or developmental disability services preferred.
Experience with budgeting and financial management preferred.
Professional Crisis Management (PCM) Certification required.
Ability to meet Department of Children and Families (DCF) and other regulatory background screening requirements.
Strong organizational and time management abilities.
Ability to prioritize multiple projects and responsibilities simultaneously.
Ability to work independently with minimal supervision.
Knowledge of developmental disabilities services and residential care practices.
Knowledge of licensing, regulatory, and accreditation standards.
Intermediate computer skills, including Microsoft Outlook, Word, and Excel.
Job Competencies Leadership & Staff Development Provides effective supervision, coaching, mentoring, and performance management.
Program Management Oversees residential operations to ensure quality services and regulatory compliance.
Person-Centered Services Promotes dignity, independence, choice, and community inclusion.
Communication Communicates effectively with individuals served, families, staff, providers, and stakeholders.
Behavioral & Service Plan Oversight Ensures consistency in implementation of individualized support and behavior plans.
Quality Assurance & Compliance Maintains compliance with agency, licensing, funding, and regulatory requirements.
Financial Stewardship Assists with budget management, resource utilization, and fiscal accountability.
Network FunctionsVehicle Requirements Valid Florida Driver’s License with acceptable driving record.
Equipment/Machines Equipment Operations Telephone
Cellular phone
Computer
Computer Software Applications Microsoft Outlook
Microsoft Word
Microsoft Excel
Electronic Health Record and Documentation Systems
Agency-specific software applications
Physical Demands Physical Requirements Ability to stand, walk, sit, bend, kneel, stoop, crouch, reach, and climb stairs throughout the workday.
Ability to independently rise from kneeling positions without utilizing individuals served for support.
Ability to supervise activities in residential and community settings.
Working Conditions Residential group home settings.
Community environments.
Medical, educational, recreational, employment, and community-based locations.
Indoor and outdoor environments.
On-call, evening, weekend, and holiday responsibilities as required.
Fire and Safety Regulations
Professional Crisis Management Techniques
Observe all Fire and Safety Policies and Procedures

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