Concierge Support Associate

RRD provides marketing, packaging, print, and business services to the world's most respected brands. The company's proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Schedule: Monday - Friday 7:00am-4:00pm

The Concierge Associate delivers exceptional customer service for our clients. Responsibilities include leading employee(s) and directing workflow for reception and concierge services while serving as a subject matter expert and resource to the team.

Ensure team provides outstanding reception and concierge service to client, while building strong customer relationships

Immediately elevate operational problems or issues to Supervisor or Manager

Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures

Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction

Ensure clients and guests are welcomed in the office lobby and serve as a daily point of contact for any employee, visitor/guest or client escalations

Ensure a seamless and personal guest journey

Escort guests to their booked meeting room within the building, informing the host of the guest's arrival

Understand customer's needs and provide them with 5 Star professional service.

Answer the phone and make reservations, take and distribute messages or mail and redirect calls

Assist hospitality with setting up rooms with beverages and food

Book meeting rooms using Condeco and MS Outlook accurately and ensure that all AV, room layout and food and beverage requirements are noted

Manage Visiting Attorney office and room bookings and visitor pass management

Liaise with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests

Occasional requirement to support client functions that run into the evening

Adhere to Williams Lea policies in addition to client site policies.

High school diploma or equivalent

Minimum 3 years' Concierge and/or reception experience in a customer service environment, legal or financial services industries preferred

1 year or more experience working on a reception desk for a blue-chip company within a busy office environment

Intermediate Microsoft Office Word and Excel skills

Basic Microsoft PowerPoint skills

Good knowledge and understanding of a Cisco telephone system

Excellent command of the English language, both in verbal and written communication

Must possess passion to achieve excellent guest service consistently

A welcoming positive manner and an understanding of what good customer service looks like

Ability to understand the needs of the client and provide customer service and superior client service.

Knowledge of Condeco and working knowledge of A/V equipment an advantage

Ability to multitask, prioritize workload and provide administrative support.

Ability to handle sensitive and/or confidential documents and information.

Able to make independent decisions that conform to business needs and policy.

Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

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