Head of Retail Merchandising

About The Role As Merchandising Supervisor you will be the expert in merchandising and leading associates to deliver excellent customer service through sales floor merchandising, pricing and recovery. You will teach, coach, develop and supervise associates while consistently executing merchandising processes.

What You’ll Do Execute store merchandising standards following visual merchandising direction, accomplishing product presentation; make decisions about and adaptations to merchandising direction based on the layout, adjacencies and needs of the store in partnership with the Merchandising Manager

Maintain a well recovered selling floor where product is displayed in a manner that is clear, easy to understand and compelling to the customer

Maintain appropriate levels of product on the sales floor by remerchandising and replenishing as necessary based on sell through and seasonal changes

Coach, teach and train merchandising associates to accurately and efficiently execute company merchandising direction to brand standards

Execute pricing activities in store, ensuring that price changes, sign changes and ticketing procedures are completed accurately and efficiently

Support the training of associates on merchandising standards, product knowledge, and tools adhering to Kohl’s brand standards

Support and partner with the Operations team on merchandising incoming product, ensuring efficient execution

Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues

Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing

Preventing loss by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed and partnering with Loss Prevention

Monitoring and adjusting resources as dictated by the business to support customer needs and workload demands when assigned as leader on duty

Use key performance indicators (KPIs) to make informed business decisions that drive overall store results

Training, monitoring and reinforcing company policies, procedures, standards and guidelines

Maintaining adherence to company safety policies for the safety of all associates and customers

Key holder responsibilities include opening and closing store processes, and providing direction to associates

Required Skills Must be at least 18 years of age or older

Flexible availability, including days, nights, weekends, and holidays

Preferred 2 years experience in retail or similar industry

Experience supervising teams or associates, including the responsibility for coaching to achieve daily performance goals