Client/Customer Support Rep

As part of the Loan Market Solutions Division, the CLO & Loan Administration team provides trustee & custodian services to sophisticated loan asset managers. Wilmington is responsible for tracking and maintaining all daily activity including the collection of payments and investor waterfall distributions. Additionally, the team monitors and reports on various portfolio compliance requirements related to the underlying portfolio asset attributes. Join our dynamic experienced team focused on enhancing overall client experience through technology and continuous process improvement. As part of the Loan Market Solutions Division, the CLO & Loan Administration team provides trustee & custodian services to sophisticated loan asset managers. Wilmington is responsible for tracking and maintaining all daily activity including the collection of payments and investor waterfall distributions. Additionally, the team monitors and reports on various portfolio compliance requirements related to the underlying portfolio asset attributes. Join our dynamic experienced team focused on enhancing overall client experience through technology and continuous process improvement. We take a collaborative approach to identifying, assessing, developing, and implementing solutions across the platform. Additionally, we anticipate special projects and initiatives to be a regular occurrence for team members to participate in.

Supporting the Relationship Manager with oversight of client relationships
Performing daily cash application and position reconciliation
Liaising with auditors, underwriters, CLO managers, private debt managers, and other parties involved
Assisting with global asset set up and maintenance
Exposure across entire lifecycle of servicing loan clients including account setup, KYC procedures, global asset setup & maintenance, notice processing, warehouse reporting, CLO / Compliance Reporting & waterfall payments
Understanding and adhering to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promoting an environment that supports diversity and reflects the M&T Bank brand.
Maintaining M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Our team employs extensive cross-training in order to provide employees with a comprehensive view of all aspects of servicing our clients. Defining and building individualized career pathing for our staff including leadership, project related, client relationship, operations and analytics roles.

Bachelor’s degree and a minimum of 1 year relevant work experience with direct client contact, OR in lieu of a degree, a combined minimum of 4 years’ higher education and/or work experience, including a minimum of 1 years’ relevant work experience with direct client contact

Strong focus on customer service and satisfaction

Bachelor’s Degree in Finance, Business, Economics or Accounting

Highly Proficient in Microsoft Office, SQL
Familiarity with various loan products - Bi-Lateral ABL Facilities, SMAs, Private Funds, MM & BSL CLOs, Business Development Companies
Professional work experience at CLO Trustee, Loan Agent/Bank, Middle Office Provider or CLO Manager
System / Application experience - Clearpar, Solvas/CDO Suite, SEI, Wall Street Office, LoanIQ

For more than 160 years, we’ve been providing our customers with guidance and financial solutions, leading our communities through challenges and growth opportunities, and empowering our employees to build purpose-driven careers.

We seek to further build upon our record of success by bringing in diverse talents and fresh skill sets while supporting the growth and development of all team members. Our future success relies on our ability to understand what’s important to our customers and use that understanding to build new and innovative customer experiences.

We support our employees every step of the way.

Full medical & dental benefits, Heath Savings & Flexible Spending Accounts, and life/disability insurance

Generous paid time off (PTO) plus 11 paid holidays and an option to buy additional PTO

A deep commitment to equity, including 14 resource group charters, a D&I sponsorship program, 40 annual paid volunteer hours and more

Various options for tuition assistance, paid parental leave, stock purchase, wellness and employee discounts