Customer Service Officers

Experienced Service Advisor at Arrigo CDJR of Fort Pierce
Job Category : Service

Full-Time

We are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add an experienced, qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account

Professional work environment, with job training and advancement opportunities

Greets all customers promptly; provides timely professional service.

Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.

Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.

Estimates cost and completion time/settles customer accounts.

Communicates with customer about status of work.

Obtains the customer's written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Delivers the right car in perfect condition every time.

Identifies repeat customers/first time customer and treats them accordingly.

Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.

Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller's inquiry.

Eliminates surprises for customers by reviewing service repairs and their associated charges to ensure accuracy.

Promptly addresses and resolves customer viewpoint and service follow-up issues.

Qualifications for a Service Advisor / Writer

18 year or older

Willingness and Desire to work with technology (tablet, computer, cell phone)

Bi-Lingual is a plus