Warehouse Store Keeper

Store Manager II
Established in the Blue Ridge foothills of North Carolina in 1963, Leonard Truck Outfitters is a manufacturer and distributor whose product lines include storage buildings, cargo and utility trailers, truck covers, truck and van accessories, carports, playhouses, chicken coops, and dog houses. We serve our residential, commercial, fleet, and government customers through our 120+ retail store locations in thirteen states, supported by our corporate office (Mt. Airy, NC), distribution centers, and strategically located manufacturing facilities.
The Store Manager II is based at the Leonard Selma, NC sales lot with operations in the U.S. and has overall responsibility and accountability for the financial performance, operational execution, customer experience, compliance, and leadership of the assigned store. This includes ensuring Company policies, operational procedures, customer commitments, financial controls, and quality standards are consistently met by all store team members. This position reports directly to the District Sales Manager and has at least 2 direct reports.
Has overall accountability for the operational performance of the store, ensuring Company standards, policies, procedures, and operational expectations are consistently met.
Achieves financial objectives by controlling expenses.
Maintains overall accountability for store financial performance, inventory accuracy, cash handling, documentation, and operational compliance.
Maintains overall accountability for the quality, accuracy, and timeliness of all work performed within the store, including work delegated to other team members.
Monitors store performance through routine review of operational metrics, customer feedback, financial results, warranty activity, installation quality, inventory accuracy, and compliance reporting, taking corrective action as needed.
Drives sales goals, monitors sales performance, and implements strategies to increase sales.
Analyses sales data to identify opportunities for growth and increased profitability.
Identifies current and future customer requirements by establishing rapport with potential and actual customers to understand service needs.
Provides excellent customer service, addresses customer inquiries and complaints, and ensures customer satisfaction.
Ensures customer concerns, warranty issues, installation concerns, and order discrepancies are resolved promptly and appropriately.
Manages store inventory, ensures adequate stock levels, and oversees the ordering and receiving of products and truck accessories.
Ensures compliance with all Company policies, SOPs, safety requirements, operational standards, and financial controls through active oversight and accountability.
Protects employees and customers by providing a safe, clean, and well-organized store.
Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Leads and manages a team of retail employees.
Provides training, performance feedback, and ensures a positive work environment.
Maintains store staff by recruiting, hiring, and training team members.
Provides ongoing coaching, performance management, and accountability for team members, addressing performance concerns promptly and ensuring sustained improvement.
Regularly audits store processes, paperwork, customer transactions, and operational practices to identify deficiencies and ensure compliance with Company expectations.

Proven experience in a similar role in the retail sector.
Proven ability to meet sales targets.
Strong leadership and team management abilities.
Excellent negotiation, and customer service skills.
Proficient in Microsoft Office Suite or related software, as well as CRM or other sales software preferred.
Knowledge of the local market and customer preferences.
Proven track record of managing multiple retail stores or a district.
Experience with various social media platforms such as Facebook, etc.
Strong understanding of retail operations, including sales, customer service, and merchandising.
High School Diploma or GED Equivalent required.

• Bachelor's degree in business administration, marketing, or other related field, or equivalent job experience is preferred.
• 3+ years' experience in a management role in sales, retail, vehicle accessories, or inventory management.

Ability to work in various weather conditions, such as extreme heat or cold, indoors and outdoors as needed.
Ability to move easily around the store, including walking, bending, kneeling, and reaching.
Ability to handle and manipulate objects, use a computer, operate a cash register and other equipment.
Requires close vision for computer work and reviewing correspondence.
Ability to work variable schedules, including weekends and holidays.
It is the policy of the Company to administer employment based solely on an individual's qualifications, ability, and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth, or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, political affiliation, marital status, or any other characteristic protected by federal, state, or local law.