Head of Operations & Business Management

Founded in Toronto in 2002, Real Fruit Bubble Tea has grown from a single shop into a fast-growing international brand with 140+ locations across Canada and the U.As we continue expanding across North America, we are building a strong U.S. operations and people infrastructure—and we are looking for someone who wants to grow with us, take ownership, and make a real impact in a fast-moving environment.

People, Operations & Administration Manager to oversee and strengthen our U.S. business across Human Resources, Accounting, Finance, Payroll, Compliance, and Store Operations .

The ideal candidate enjoys working across multiple business areas—not just HR in isolation—but also payroll, finance administration, compliance, operational problem-solving, and cross-functional team coordination.

You will act as a key partner to leadership, ensuring our employees are supported, financial and payroll processes run smoothly, compliance requirements are met, and day-to-day business operations remain efficient as we continue to expand across the U.S. employment compliance and cross-border immigration coordination (including L1A and work authorization processes) in partnership with legal counsel and external advisors.

Human Resources & People Operations
Oversee all day-to-day HR operations for U.Maintain accurate HR records and ensure compliance with U.Support employee relations, performance management, and policy implementation.
Foster a consistent and positive employee experience across all store locations.
Accounting, Finance & Payroll Oversight
Oversee the day-to-day coordination of Accounting and Finance operations for the U.S. business.
Manage and support U.S. payroll processing in partnership with payroll providers.
Coordinate payroll tax filings, W-2s, 1099s, remittances, and reporting requirements.
Partner with external accountants regarding bookkeeping, reconciliations, financial reporting, and tax matters.
Assist with month-end and year-end financial close activities.
Monitor financial documentation, invoices, and administrative reporting to ensure accuracy and compliance.
Serve as the primary liaison between Operations, Accounting, Finance, and external financial partners.

Immigration & Cross-Border Employment Support
Support L1A and intra-company transfer applications with external immigration counsel.
Assist with visa renewals and employment authorization administration.
Ensure proper documentation and compliance for cross-border employees.
Act as the primary internal coordinator between leadership, HR, legal counsel, and external immigration partners.

Operations & Store Support
Support day-to-day store operations across multiple locations.
Assist with staffing coverage, new store openings, and training coordination.
Provide hands-on in-store support, including cashier and barista duties when operationally required.
Travel between store locations to support operational execution.
Partner with Regional and Store Managers to resolve operational issues and improve store performance.
Business Administration & Compliance
Support business licenses, permits, insurance renewals, and corporate filings.
Maintain organized records for audits, compliance, and regulatory reporting.
Coordinate administrative processes supporting U.S. operations.
Assist leadership with special projects and cross-functional business initiatives.

5-10+ years of experience in Human Resources, Operations, Payroll, Accounting, Finance, or Business Administration .
Experience overseeing multiple business functions, including HR and Finance.
S. payroll, employment law, and compliance requirements.
Experience working with payroll systems (e.g., Exposure to immigration processes (L1A / intra-company transfers strongly preferred)
Comfortable working in a fast-paced, multi-location retail or operations environment
Ability to manage multiple priorities independently
Strong communication and stakeholder management skills
Willingness to be hands-on and support store operations when needed

Ability to travel between store locations
Flexible availability based on operational needs
Ability to handle confidential and sensitive information professionally

HR and People operations in a growing company
Exposure to cross-border operations and immigration processes
Growth opportunities as the U.S. business expands

Final compensation is determined based on responsibilities of the role, market data, internal equity, and individual factors including experience, skills, and location.

Accommodation is available upon request for candidates taking part in all aspects of the recruitment selection process.

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