Surgery Counselor - Ophthalmology

At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas - including 25 ambulatory surgical centers.
At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. Overview As a Surgery Counselor, you’ll be the patient’s guide through the surgery process and are responsible for providing a smooth and exceptional experience. Your strong detail orientation and multi-tasking skills will be essential to our success in our fast-paced, high-volume environment as you schedule surgeries and surgical appointments, verify insurance, and prepare charts for surgery.
Responsibilities Schedules all patient surgeries and pre-operative appointments, including those with the patient’s referring physician, surgical facility, ophthalmologist or technician
Builds relationships with patients, educate patients regarding lens and technology options, overcome objections and close surgical packages
Prepares surgical charts, labels documents with appropriate surgical paperwork per ASC Coordinator specifications
Acts as an effective liaison between the patient, surgeon, referring physician, and the surgical facility in all aspects of pre-operative preparations
Collects all pertinent information for upcoming surgery, such as bookings, lens orders, insurance, and H&Ps and signed consent forms, and transfer to surgical facility.
Answer all telephone inquiries from patients, their families, or referring physicians concerning surgery
Qualifications High school diploma or GED required; At least one-year of experience in a medical practice; refractive, surgical, aesthetic, or ophthalmology specialties preferred
Must be comfortable discussing financial options and presenting payment plans
Ability to make decisions within established protocols and with minimal supervision
Strong computer skills
Benefits & Perks Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!

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