Head of Account Management (Remote)

Job Title: Director of Account Management

Location: Remote/Hybrid

Department: Business Development and Client Relations

We are seeking a highly skilled and experienced Director of Account Management to work with large, self-insured employers, focusing on the delivery of high-quality healthcare data analytics solutions. The ideal candidate will have a strong background in healthcare analytics and a proven ability to translate complex, data-driven insights into actionable strategies and clear, digestible content for both analytical and non-analytical stakeholders. This role will involve leading client relationships, managing internal resources toward timely deliverables, and ensuring the effective utilization of analytics to drive value and client satisfaction.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Account Management:

Serve as a trusted advisor, understanding client needs and challenges, and offering strategic solutions to improve their healthcare programs.

Collaborate with internal teams (data, data science, clinical and investigative, executives etc.) Become fluent in healthcare claims data as relevant to Company’s specific use case.

Nurture client relationships from infancy and throughout business relationship, including managing implementation process as needed.

Collaborate with new clients and their respective carrier(s)/data warehouse/PBM/other external constituents on all necessary documentation and other items in order to intake high-quality claims and health Plan data.

Data Analytics & Insights:

Utilize advanced analytics tools and techniques to create insights that inform decision-making, cost-saving strategies, and enhanced plan management.

Collaborate with internal teams to ensure the timely and successful delivery of data analytics solutions and insights.

Review client feedback and performance metrics to ensure solutions meet or exceed expectations.

Translate complex data and analytical insights into clear, actionable reports and presentations for non-technical stakeholders.

Develop and deliver regular client-facing reports and presentations that highlight key performance metrics, trends, and opportunities.

Project Management:

Coordinate internal resources and timelines to ensure smooth implementation and delivery of projects.

Monitor key performance indicators (KPIs) to track the success of initiatives and client satisfaction.

Delegating tasks effectively and managing team dynamics.

Work closely with cross-functional teams such as data scientists, project managers, and consultants to deliver cohesive client solutions.

Bachelor’s degree in business, Marketing, Economics, Data Analytics or a related field.

5–8 years of experience in account management, client success, or related roles within data analytics, technology, or consulting environments.

• 4 years of experience in healthcare data analytics.
• Proven experience managing senior-level client relationships and negotiating contracts or agreements.

Ability to thrive in a fast-paced and lightly structured environment.

Strong problem-solving and strategic planning abilities.

Identifying trends, patterns, and key insights in data.

Developing actionable recommendations based on data analysis.

Understanding data analytics concepts, tools, and methodologies, with the ability to translate insights into client strategy.

Proven ability to lead and manage projects independently.

Experience in managing deliverables within deadlines.

Strong existing relationships within jumbo self-insured plan sponsor community.

Procurement/medical ASA and/or PBM contract negotiation experience.

Familiarity with benefit analytics, data warehousing and claims data files.

Exposure to statistical methods, data modeling, or machine learning insights and how they inform business decisions.

Macro business knowledge of channels/industries relevant to the company’s client base (e.g. public sector, finance, healthcare, retail, technology, Taft-Hartley, etc.).

With this end in mind, SmartLight works for self-funded employers to reduce the wasteful spend in their healthcare plan through our proprietary data analysis.