Head of Operations & Business Management

Director Of Operations
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The Director of Operations position oversees management of all operational units throughout the Company to provide exceptional fiscal intermediary services to those receiving services through self-direction.
Formulates, implements, and communicates operational policies and procedures
Coordinates activities across operational unit lines; makes recommendations to senior management
Develops leadership and management skills within subordinates
Approves performance appraisals and wage increases
Develops metrics to measure operations performance
Participates in continuous improvement projects and leads efforts in customer service, payroll and processing continuous improvement
Takes corrective action as necessary on a timely basis and in accordance with company policy; consults with human resources and compliance departments as appropriate
Bachelor's Degree in business, human services or related field or equivalent work experience.

Knowledgebase in supervision, business management and leadership
Extensive experience in working on complex projects with critical thinking and problem solving
Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
Demonstrate the ability to balance work pressure with time management skills
Competent in the use of Microsoft Office programs and the Internet
Work is performed from a typical office setting in Baltimore, MD.

GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help thousands of people in public health programs across the country find and hire their own personal assistants.
Our Operations team strives to create trust, autonomy and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.
Team members enjoy flexible time off, competitive wages and benefits and the opportunity to grow professionally.
GT is committed to being a welcoming and inclusive community. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.