Head of Client Support Services

Service Manager
Parallel Ag proudly carries AGCO farm equipment plus a full line of parts to help all farming operations. With well-known brands such as Fendt, Massey Ferguson, Manitou, Gleaner, and more, you won't find a more extensive inventory of field-ready equipment. Customers come to depend on Parallel Ag to get any job done and we are looking to add a highly motivated Service Manager to our team!
The Service Manager will perform scheduled service, repair, modifications, and total field support for commercial farming equipment while maintaining customer relations and supporting the work of other departments in the dealership. The Service Manager position is responsible for managing the Service Department at one of the Parallel Ag locations. This position is responsible for scheduling and managing repair orders and does so by managing the service professionals to facilitate maximum productivity while achieving customer satisfaction and economic goals.
analyzes and recommends service technician mix dependent upon customer needs
Work with other store management to ensure smooth coordination of workflow processes for the service professionals and staff
Enact contingency plans as needed in order to achieve customer service excellence;
Identify potential problems, troubleshoot and escalate issues to senior management if needed
Participate with senior management to post-analyze issues and offer input for future process improvements
Review ongoing performance of employees taking appropriate action (operational, pay or corrective) as authorized by senior management
Participate in daily, weekly, monthly and annual planning processes as needed
Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position
Project a favorable image of the company to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its area of endeavors
Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative course of action which may be taken
Perform all necessary supervisory functions to effectively and efficiently manage the employees of the department
Communicate areas of accountability and performance expected of employees assigned to department
Determine standards of performance as a basis to review progress of employees assigned
Ensure proper training of all Service employees assigned
High school diploma or the equivalent is required
Advanced education such as a mechanical/technical Industry certificate or college degree is preferred
Customer service in a mechanically oriented work environment (diesel engines, hydraulics) experience with farming or small construction equipment preferred
Strong ability to communicate well both orally and in writing
Ability to establish and maintain positive working relationships with co-workers, vendors and customers
Ability to professionally manage difficult customer situations
Service Oriented Our success revolves around customer service; we value service always as a priority.
Honesty & Integrity We value honesty and integrity in every interaction whether it is with a customer or a coworker, no matter what.
Committed & Passionate We are committed to our customers and the job they have to do. We are passionate in helping our customers achieve their goals
Communication We strive to communicate to the best of our ability with customers, co-workers, manufacturers, and other stakeholders.
401k retirement plan with company match

• Health, Dental, Vision and Life insurance
• Advanced training programs
• Day shift, with a safe work environment
• However, travel to a customer's location, other dealerships, and training sites will often be required.

This is a full-time position. Days and hours of work are Monday through Friday, 8:00am 5:00pm Early morning, evening, weekend, and work on holidays may be required as job duties demand.