Head of Operations Management (m/w/d)

Local Operations Supervisor

hello82 isn't just a music company — we're the engine behind some of K-pop's most electrifying moments. Since 2019, we've built a platform at the intersection of music, culture, and fan experience, operating as an independent label and distribution powerhouse that connects artists with their global audiences in ways that actually move people. Local Operations Supervisor

Work Hours: Between 10:30AM - 7:30PM Local Time

This position will work directly with the Senior Management of Retail Operations to lead and grow the hello82 DALLAS Fan Space and oversee the team and its operations.

Lead daily Fan Space operations to drive customer volume, loyalty, and retention.

Develop and maintain vendor relationships in the local market to support space operations.

Lead, manage, and coach a team of 10+ employees.

Work directly with Senior Management to accomplish quarterly goals and uphold brand standards.

Track and merchandise inventory using a variety of data and organizational methods.

Communicate efficiently with Senior Management and Partner Location Management to meet dynamic deadlines.

Lead visual merchandising efforts, oversee space promotional campaigns, and ensure compelling merchandising to maximize customer engagement.

Build and nurture relationships while maintaining positive rapport with the local K-pop community.

High school diploma or equivalent; Proficiency in Excel and/or Google Sheets.

• Genuine interest in K-pop music and content.
• Excellent communication skills with the ability to think quickly and creatively, using both data and intuition to make decisions.
• Proven ability to lead a team of 10+ and work closely with project managers to create a welcoming and engaging environment for K-pop fans nationwide.
• Proficiency in Korean language is preferred but not required.

Medical, dental, vision plans

• Employee Assistance Program (EAP)
• Flexible time off for you to recharge
• 12 company paid holidays