Product Engineering Services

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice‑controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem‑solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include proactive management of tools, expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems, and an extensive parts network to ensure worldwide availability of parts.

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high performance chips in a faster and better manner. We are passionate about creating solutions that drive progress and help people do what wouldn't be possible without us. Participate in the development and testing of system diagnostics and spec validation.

Act as a two‑way conduit for information transfer between the engineers responsible for design, to the engineers responsible for manufacturing, and finally to the field service teams responsible for product maintenance and support.

Capture and analyze data from systems populations residing in remote customer sites to identify sources of detailed issues, including technical, process, and people‑based issues.

Help develop and detail technical service procedures.

Train support personnel such as tech support and customer support engineers.

Develop new training materials which may include written documents, video tutorials and online web‑based training.

Respond to situations where field service engineers have failed to resolve highly technical system performance issues.

Provide written plans of action by e‑mail or on‑site hands‑on assistance at customer sites in the US, Asia, and Europe.

Write technical reports to communicate issues, analysis, technical assessments, system status, best‑know‑methods, and engineering recommendations.

Take a proactive approach to improving service quality and profitability by championing service initiatives.

Background developing and delivering remote technical training utilizing virtual reality, augmented reality and video.

Experience in the semiconductor industry.

Proven track record working on sophisticated problems where analysis of situations or data requires an in‑depth evaluation of various factors.

Hands‑on troubleshooting expertise with electrical and mechanical equipment.

Proficiency with software simulation tools.

Ability to perform cost analysis.

Experience conducting reliability analysis to support equipment performance and continuous improvement.

Results oriented and driven to excel.

Strong analytic and data analysis skills. Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years; or equivalent work experience.

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to medical, dental, vision, life, 401(k) with company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits, employee assistance program, paid time off and paid company holidays, and family care and bonding leave. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.