REMOTE! CLIENT SERVICE REP

Member Service Representative

Job Type : Contract-to-Hire (6 Months)

We are seeking experienced Member Service Representatives to support a fast-paced, high-volume contact center environment. This role focuses on assisting members with consumer loan inquiries and financial products, while delivering exceptional customer service in a structured, schedule-driven setting. You'll handle back-to-back calls, navigate multiple systems, and provide accurate, compliant support to ensure a positive member experience.

Training from July 13, 2026 - August 7, 2026 :

Monday - Friday: 9AM - 5PM EST

Shifts Available After Training : Monday - Saturday OR Sunday - Friday: Must be open from 12PM - 9:30PM EST

Key Responsibilities Handle a high volume of inbound and outbound calls in a structured contact center environment

Assist members with consumer loans, accounts, and financial services inquiries

Process transactions related to loans, deposits, and credit accounts

Provide accurate information while adhering to policies and regulatory requirements

Accurately document all interactions in internal systems

Required Qualifications Minimum 1-2 years of customer service experience in a high-volume environment

Prior experience in a call center, banking/financial services, administrative support, or high-volume retail setting

Proven ability to handle back-to-back calls and meet performance metrics

Strong data entry skills with high attention to accuracy and speed

Experience working in a structured, schedule-driven environment

Excellent verbal communication and professional phone presence

Demonstrated ability to follow policies, procedures, and compliance requirements

Preferred Qualifications Experience with consumer loans or financial products

Previous work in a contact center supporting financial accounts

Background in mortgage, banking, or credit services

Administrative or receptionist experience in a professional environment

Strong sales mindset with ability to identify customer needs and suggest solutions

Work Environment & Schedule Requirements Fully remote role (location requirement applies)

Must be available to work in a 24/7/365 contact center environment

Flexible shifts with start/end times that may vary by ±1 hour

Comfortable working in a highly monitored, performance-driven environment

FBI fingerprinting

This is a Contract to Hire position based out of Front Royal, VA.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Employee Assistance Program
• Application Deadline

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.