IT SysAdmin

We're Hiring – Advanced Level 1 IT Technician

Location: Lakewood, NJ

Full-Time | Primarily In-Office with Occasional Onsite Visits

Icon Tech Group is looking for an Advanced Level 1 IT Technician to join our growing Managed Services team.

This role is ideal for someone who already has a solid IT foundation and enjoys helping people. You'll be the first point of contact for our clients—answering support calls, troubleshooting issues, and resolving as much as possible on the first interaction. You'll also work closely with our senior engineers, giving you plenty of opportunities to learn and advance.

What You'll Be Doing

Answering support calls and helping users with day-to-day IT issues

Troubleshooting Windows, Microsoft 365, printers, email, networking, and workstation problems

Managing users in Active Directory and Microsoft 365

Setting up new computers and user accounts

Escalating more complex issues with clear documentation

Providing occasional onsite support for local clients

Keeping tickets organized and documenting your work thoroughly

What We're Looking For

Strong troubleshooting skills and a genuine desire to solve problems

Excellent customer service and communication

A positive attitude and willingness to learn

Good documentation and time management

Experience supporting Windows environments and Microsoft 365

Familiarity with Active Directory, basic networking, and common business IT environments

Experience working for an MSP is a plus, but not required

We care more about your ability to troubleshoot, communicate, and learn than about collecting certifications.

If you're dependable, enjoy helping people, and want to grow your IT career in a fast-paced MSP environment, we'd love to hear from you.

Send your resume to: View email address on click.appcast.io

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