Shift Lead Budtender

Lead Budtender

S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets.

We're re-imagining how we work across every part of our business, and we're looking for builders and doers to roll up their sleeves and help shape what's next.

The cannabis industry is fast-moving, complex, and full of opportunity. Together, we're not only shaping a company, but also building the future of cannabis. The Lead Budtender is responsible for leading the dispensary team by setting personal examples that continuously improves all quality, training, and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all sales and customer experience goals. The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and customer experience.

Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of the Premium Cannabis products offered.

Ensures customer questions or concerns are resolved quickly and completely. Communicates any requests or unresolved concerns to management immediately.

Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies.

Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a "Customer first" acuity.

Meets/exceeds day to day sales metrics by following the customer experience selling cycle with tailored product suggestions. This includes meeting individual and team centric sales targets within each dispensary.

Assist management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards.

Assists is fostering a positive work environment, treating everyone with dignity and respect, while perpetuating a curiosity for "everything cannabis".

Performs other duties as assigned by Management staff

Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready

Must stay current and adhere to all policies and regulations of the state cannabis agency.

Must meet age requirement as outlined by state cannabis agency.

Able to pass all background checks as required by state cannabis agency.

Able to accommodate scheduling that may include varied shifts, weekends and holidays.

Must be able to communicate effectively with customers/caregivers and team members.

Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.

High School Diploma or GED required

Minimum 2 years' experience with customer service in a fast-paced retail environment

Customer Obsessed AYR: Dedicated to creating a remarkable experience for both internal and external customers; Relationship Building Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth.

Involves frequent contact with staff, vendors, and customers. The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms. Frequently operates computer/POS system and other standard office equipment such as printers, phones, and photocopy machines.

The person in this position must be able to remain in a stationary position when checking in customers or when operating the register.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.