Head of Operations & Business Management

Additional Information: This hotel is owned and operated by an independent
franchisee, Lotus Hotels. employer from Marriott International, Inc. and its subsidiary companies
(collectively, “Marriott”). hotel’s employment policies and practices, including hiring, termination,
Your application information will not be provided to
The Operations Manager leads Food & Beverage services and Front Office
operations to ensure full compliance with hotel standards while delivering an
and front desk teams, overseeing daily operations, reinforcing service
excellence, and upholding hotel policies to create a seamless and memorable stay
THIS POSITION IS PRIMARILY SCHEDULED FOR AFTERNOONS AND EVENINGS.

This position provides supervision to others: Oversees and trains F&B staff and Front Office staff, with heavy focus on
Evaluates performance and administers disciplinary actions as needed.

Front Office.

• Assists with managing F&B operations for the restaurant and bar.
• of and business needs are consistently met.
• Directs daily Front Office operations, including guest check-in, check-out,

cashiering, reservations, and night audit procedures.
* Evaluates employee performance and administers discipline in accordance with
company policy.

• Maintains compliance with hotel cash control and key control procedures.
• Maintains a monthly inventory of supplies to support department operations.
• Manages control and upkeep of employee uniforms, ensuring compliance with

uniform policies.
* Identifies and implements new methods, techniques, or equipment to improve
efficiency and service quality, with approval of General Manager.

• Manages hotel parking services
• and assistance in the F&B department.

Strong leadership and team management skills.

• Excellent customer service and conflict resolution abilities.
• Proficiency in F&B POS systems and hotel management software.
• Knowledge of cash and key control procedures.
• Back of house kitchen experience preferred.

High school diploma or equivalent required; Business Management is preferred.
* Minimum of 3-5 years of experience in front desk or hospitality management
or continue developing - an operations manager role.

• Marriott travel perks and discounts
• Opportunity to lead at an exciting new property within a growing brand.

performance, with opportunities for merit increases and advancement where
Competitive hourly wages or salary •Performance-based bonuses or incentive
programs •Health, dental, and vision insurance •Life and disability insurance
•Paid time off (vacation, sick leave, and holidays) •Career growth and
advancement opportunities •Marriott travel discounts.

The application deadline for this position is 45 days after the date of this