Head of Client Support Services

BT Dining Services Supervisor

Position Type Full Time

Brazos Towers at Bayou Manor has been a trusted name in senior living for over 50 years, offering a dynamic and vibrant community just minutes from Houston's renowned Museum District and Texas Medical Center. As a faith-based, not-for-profit Life Plan Community, we are committed to enhancing the lives of older adults by providing a continuum of care that includes independent living, assisted living, memory support, and skilled nursing. We are proud to have been recognized as Best of the Best in Texas for the past six yearsan honor that reflects our unwavering commitment to excellence in service and resident care. We are seeking a candidate with a strong positive attitude toward customer service to act as a Dining Services Supervisor. This person will have a genuine interest in working with older adults and be able to engage, motivate, and support both residents and fellow team members. The ideal candidate is dependable, compassionate, and aligned with our values of respect, excellence, and community. Assists the Dining Services Manager with the supervision and direction of Dietary Aides and other assigned Dining Services staff.

Ensure resident meals are prepared for service and served according to established meal schedules.

Ensure meal trays are accurate, appropriately presented, and appetizing prior to service.

Ensure proper opening and closing procedures are completed and established sanitation standards are maintained.

Conducts daily audits of assigned areas to monitor cleanliness, expired items, proper labeling and dating, temperature documentation, and appropriate stocking levels.

Assists the Dining Services Manager with special events, dinners, holiday functions, and other departmental activities.

Assists the Dining Services Manager with coordinating staff coverage to meet operational needs.

Provides meal service and performs other Dining Services functions as needed to maintain adequate coverage, including during employee absences or call-ins.

Identifies and promptly reports broken equipment, maintenance concerns, and other operational issues to the Dining Services Manager.

Assists with monthly inventory of serving utensils, and other assigned Dining Services supplies.

Ensures resident menus are completed and returned, sorts of menu selections by mealtime, day, and floor, and appropriately files and distributes menu information to Dining Services staff.

Assists with onboarding, orientation, departmental training, and in-service education for Dining Services staff.

Promptly reports resident concerns, complaints, changes in eating habits, or other observed dining-related concerns to the appropriate manager or designated staff member.

Maintains work areas and performs assigned duties in accordance with applicable safety, sanitation, and OSHA standards.

Communicates effectively, professionally, and courteously, both verbally and in writing.

Demonstrates the community hospitality promises toward residents, families, associates, and vendors.

Perform duties in accordance with department and community policies and procedures.

Assists with or conducts pre-shift meetings with scheduled staff to communicate menus, resident needs, service expectations, and other pertinent information.

Previous food service, dining services, hospitality, or related experience preferred.

• Must demonstrate knowledge of food safety, sanitation, meal service, and proper food handling practices.
• Must possess a current Food Handler Certification or obtain certification within the timeframe required by the community and applicable regulations.
• Must be able to work a flexible schedule, including weekends, holidays, and varying shifts as required by departmental operations.