Head of Operations Management (m/w/d)

Director of Waterpark Operations
Directed all aspects of waterpark operations, overseeing daily functions, team performance, safety compliance, and guest experience initiatives. Managed and developed waterpark staff while ensuring seamless execution of recreation programs and activities. Administered operational standards, policies, and communication strategies to maintain exceptional service quality, operational efficiency, and high levels of guest satisfaction across the resort.
Coaching and developing others, promoting teamwork, and a positive work environment.
Communicate effectively with both internal and external customers to de-escalate concerns, gather accurate information, and resolve conflicts professionally and efficiently.
Manage annual operational budget and revenue.
Builds and manages relationships with appropriate vendors responsible for providing any service to the resort.
Ensure the waterparks are in compliance with Florida Department of Health, pass all inspections, work closely with F&B, Engineering, Housekeeping, Security team with regards to waterpark operations.
Ensure and remain in compliance with StarGuard or Ellis & Associates Lifeguard training & certification, as needed.
Responsible for Cabana Sales, pool services including towel issuance and inventory.
Responsible for canceling or shutting down Waterparks, various equipment, activities, special events when weather or other conditions pose a safety hazard.
Assists in monthly inventory of department operating supplies, uniforms, and first-aid and guest supplies and places orders, as needed.
Conducts pre-shift meetings.
3 years of experience in manager role or 1 year in director role preferable in a hotel/Waterpark/recreation operation.

• Proficient with Microsoft Office including Word, Excel, and PowerPoint
• Occasionally exposed to moving mechanical parts, extreme cold, and extreme heat.

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Enjoy the only All-Suite Holiday Inn Resort in Orlando, Florida at the entrance to the WALT DISNEY WORLD® Resort where Kids 11 and under eat free for breakfast and dinner! A Walt Disney World Good Neighbor Hotel, The Holiday Inn Resort Orlando Suites – Waterpark is located in the heart of Orlando, one mile from the Walt Disney World Resort theme parks. Complimentary, scheduled shuttle service is available.
The resort is minutes from the Walt Disney World Resort area, Universal Orlando, SeaWorld Orlando, The Orange County Convention Center and the I-Drive entertainment district featuring ICON360. Our location is easily accessible to shopping at both Orlando Premium Outlets and Disney Springs.
At the Holiday Inn Resort Orlando Suites – Waterpark, you'll enjoy two pools, the 4-D Experience, Bank Heist Laser Challenge, resort entertainment and Arcade. The resort’s Marketplace is the hub for shopping, dining and entertainment with a gift shop, food court, full service restaurant and bar.
We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.