REMOTE POSITION / CLAIMS PROCESSOR

What You'll Do
As a Claim Analyst 2 , you'll have the opportunity to review, analyze, and make appropriate and accurate decisions on Critical Illness, Accident, and Hospital Indemnity claims in accordance with the policy and state/federal laws and regulations. This is a fast-paced environment where every day offers change all while assisting our customers who may be facing major changes in life.

Analyze and adjudicate claims after determining and obtaining all appropriate claim requirements. Analyze enrollment, medical, and vocational information to make effective and timely claim decisions. Maintain fully documented claim file providing a clear and understandable audit trail required for compliance and legal purposes.
Identify and refer claims with recommendations for appropriate action to other resources (senior claims personnel, Medical, Law, etc.).
Communicate with claimants, employers, and medical providers regarding claim decisions, status, and all other aspects of the claim process in writing or verbally.
Prepare claim payments based on appropriate interpretation and administration of multiple different contracts and contract provisions.
Perform other job-related duties and special projects as required.
Who You Are

• 4+ years of claims or customer service experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Medical and/or legal terminology and/or prior Specialty Product claims experience preferred.
• Ability to maintain a high degree of accuracy and pay strict attention to detail.
• Must be able to work in a team environment.
• Good analytical, organizational, problem solving and decision-making skills.
• Ability to maintain confidentiality.
• Good verbal and written communication skills (must be able to communicate with individuals experiencing illnesses, financial losses, or deaths of loved ones as well as legal and/or medical professionals).
• Good math skills.
• Ability to maintain good public relations with customers (employers, employees).

Salary Range Information
Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Salary Range
$20.34 - $36.35 / hour
Salary Details
The following locations are examples of market-specific salary ranges across different geographies.
Wichita, KS: $20.34 - $27.26 / hour
Des Moines, IA: $21.47 - $28.77 / hour
Charlotte, NC: $22.60 - $30.29 / hour
Chicago/Minneapolis: $24.86 - $33.32 / hour
Los Angeles/New York City: $27.12 - $36.35 / hour

Time Off Program
Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.
Pension Eligible
Yes
Additional Information
Work Environments
This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements. You'll work with your leader to figure out which option may align best based on several factors.
Work Authorization/Sponsorship
At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.) For additional information around work authorization needs please use the following links: Nonimmigrant Workers and Green Card for Employment-Based Immigrants
Investment Code of Ethics
For Principal Global Investors positions, you'll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.
Experience Principal
At Principal, we value connecting on both a personal and professional level. Together, we're imagining a more purpose-led future for financial services - and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.
Principal is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Posting Window
We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.
Date First Posted (TTF)
9/17/2026
Latest Post Date: Careers - US
9/17/2026
LinkedIn Remote Hashtag
#LI-Remote