Customer Care Concierge I, Full-Time

Client Concierge

At Chewy Vet Care, we're changing the veterinary care experience from scratch! With the launch of our new veterinary practices in early 2024, we are looking for a full-time Client Concierge to join our Healthcare Practice Team. As a clinical team member, you'll work in a practice crafted from the ground up by veterinarians, equipped with advanced equipment and purpose-built technology so that you can practice your best medicine and focus on patient and pet parent care. We offer a customer- and team member-centric workplace where, together, we deliver care that starts with a visit and lasts a lifetime!

We are a comprehensive veterinary practice that delivers personalized, patient-centric care. Focus on embodying the Chewy Vet Care culture to work collaboratively with your peers and delivering the pet parent WOW experience within the practice, providing stellar service and communication, in addition to supporting your practice's veterinarians, veterinary technicians, veterinary assistants, and practice manager.

Responsible for handling all patient intakes and providing all front-end client-facing interactions. Perform customer service skills to assist pet parents with providing medical care to their pet, resolving any issues promptly.

Apply integrated technology including being proficient using the corresponding Practice Information Management System (PIMS) for the role.

Assist Practice Manager with communicating on inventory needs.

Participation in self-development courses and Chewy Vet Care required compliance training.

May be required to work weekends, position may require some travel.

1-2 years working in a customer-focused environment, veterinary preferred.

• Passionate about helping people and pets with empathy and excellent customer service focus.
• Standing or walking up to 80% per shift.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact View email address on click.appcast.io access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

Chewy