Client Service Rep _Work from home

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. Learn about our benefits designed for you to Thrive at work and at home.

Prioritize engaging with customers. When not directly interacting with customers; collaborate with colleagues in your office.

Delivers positive customer service experience and sales solutions to our customers while meeting financial and business goals and objectives. Provides customer support and ensures customer satisfaction goals are achieved. Supervises account management activities of account team members of assigned service accounts. Oversees customer contract renewal, expansion, improving customer satisfaction and ensuring contractual obligations are achieved. Identifies opportunities for growth and sales in assigned customer portfolio by making sales, obtaining order or contracts for services. Collaborates with cross-functional teams including billing and sales. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes customer support and sales activities at client's facilities.

Responsible for customer satisfaction, retention, and growth for assigned portfolio.

Drives the account management process for assigned portfolio, which includes development of customer account profiles, account strategies, service delivery plan and customer budget planning.

Responsible for responding within 24-hours to all customer inquiries and concerns.

Identifies and communicates issues, business goals and objectives to the account team(s) and leadership on all assigned accounts.

Visit customers' sites to ensure assigned work is being executed properly, identifying sales opportunities, and communicating with the customer.

Responsible for working with the Service Resource Coordinators to ensure the technician's schedules and parts/materials are in place to deliver company profits and meet the customer obligations on assigned portfolio.

Responsible for T & M and Quoted Job pull-through opportunities, collaborating with the account manager and the estimating team on the proposals and delivering proposals to the customer in a time to meet their needs.

Responsible for customer Accounts Receivable communication and follow-up.

Responsible for service agreement renewal activity with customer directly, managing the booking process and achieving monthly targets.

Responsible to review the financial performance of all assigned accounts on monthly basis and provide a correction plan for poor performing service agreements.

Provides a weekly activity plan to the Client Service Team Leader

Attends sales and customer support development trainings.

Prioritizes workload and customer requests to ensure a positive customer experience.

along with external customers.

Schedules, participates and/or leads meetings, and project team activities.

Communicate and liaise verbally, in writing, and in person with external and internal stakeholders. For example: customers/suppliers/visitors/enquirers and relevant staff. Maintain consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.

Pursues personal development of skills and knowledge necessary for the effective performance of the role. Attends training to develop relevant knowledge, techniques, and skills.

Adheres to health and safety policy, and other requirements relating to care of equipment.

Customer service experience is a plus.

Must be able to communicate effectively in person, by phone and through written communication.

Must be proficient with use of the telephone and voice mail, the computer, and other office equipment.

Proficient in Microsoft Office applications, particularly Excel and Word, in addition to Salesforce exposure.

Annual Base Salary Range or Hourly Base Pay Range:

$The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives

Family building benefits include fertility coverage and adoption/surrogacy assistance.

Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.

Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.