Head of Services - Support and Managed

Director Of Self Direction Services

Reports to - Executive Director of Services

Direct Reports - Managers –SELF-DIRECTION SERVICES

Full time

$Promote, develop and oversee all aspects of Self-Direction Services through the Office of People with Developmental Disabilities. Oversee the delivery of service, supervision of staff and compliance with OPWDD regulations. This position is responsible for service delivery both in local communities and across New York State.

Maintains regular attendance and punctuality in order to provide ensure quality services to individuals served and to act as a positive role model for employees. This position operates within a hybrid work environment, with work performed both onsite at assigned physical service locations and remotely, based on operational needs and job responsibilities.

Follows and ensures that all employees and individuals follow all safety rules and regulations, including wearing/using required personal protective equipment while working. Immediately addresses and reports any safety concerns or unsafe working conditions to the Executive Director of Services or the Safety Officer.

Ensures that all aspects of Self-Direction Services are in compliance with the JM Murray mission statement, policies and procedures, professional standards, and applicable governmental laws, rules and regulations.

Demonstrates both personal accountability and the development of confidence and accountability of employees, to ensure that day-to-day issues and concerns are responded to and resolved in a timely manner.

Through oversight and direct supervision of the department, ensures that consumer hired employees, once they complete their new hire orientation, are properly trained and begin their work assignments for their consumer employer in a timely manner.

• Back up to the Self-Directed and FI staff who attend Life Plan meetings for individuals served and for the completion of required Staff Actions Plans and documentation. Maintains a high level of communication with families and individuals served, Support Brokers, Care Managers, and FI staff. A coordinated workflow with proper back up training will be maintained on an ongoing basis among the department, using a team orientated approach to ensure timely and effective services.
• Ensures quality service delivery by all consumer hired employees, Fiscal Intermediary Staff, and Support Brokers to ensure timely and compliant documentation is received for billing, and that records and documentation meet regulations and departmental policies.
• Ensures/completes billing for all services provided, within established JM Murray timeframe.
• Ensures accurate and complete records of services through the JM Murray Electronic Medical Record (EMR), and through the efficient use of equipment such as a computer, laptop, and/or a tablet. This includes ensuring that all employees are completing documentation within the assigned timeframe for billing purposes.
• Responds to reported incidents and investigations by ensuring the appropriate safeguards are immediately implemented and communicated and promptly follows up on all investigation recommendations.
• Reviews timecards for assigned employees according to the JMM payroll schedule. Approves timecards according to JM Murray policies and procedures.
• Provides ongoing feedback, coaching, and supervision to employees regarding job performance and service delivery. Completes performance reviews for assigned employees in a timely manner, according to established review schedules.
• Attends all required and requested training and meetings. Conducts training specific to departmental needs. Ensures assigned staff are scheduled for required training and that they complete and maintain all required training and certifications.
• Obtains and maintains OPWDD Support Broker authorization.
• Assists the VP of Services with program development and service expansion. As assigned, represents JM Murray as a representative on local and regional committees.
• Conducts self in a manner as to always contribute to maximum individual growth and in accordance with all regulations, the Code of Ethics and Company policy and procedures. JM Murray Services Management and Staff

Office of People with Developmental Disabilities

Families and providers of individuals served

Bachelor's Degree in human services, psychology or related field preferred;

Must have 3-5 years of experience in coordinating services for individuals with disabilities and at least 2 years of experience in supervising others.

Knowledge of Self Direction programs and Community Habilitation

OPWDD Authorized Support Broker preferred

Must have excellent organizational and coordination skills to manage service delivery among large numbers of consumers and employees and in multiple regions throughout New York State

Efficient use of technology and software, including Microsoft Office (Word, Excel) and Databases

Flexibility to adjust to changes in schedules, assignments, and needs of individuals served

Requires clearance through a Background Check process that will include, but is not limited to, clearance through the NYS Justice Center, the Office of People with Developmental Disabilities (OPWDD), the NYS Office of Child and Family Services, and the NYS Department of Motor Vehicles.

Job assignments may take place indoors and outdoors and require travel to various community locations, in various environmental conditions including rain, snow and cold weather.

In some cases accommodations may be made in accordance with JM Murray policy and with our mission.

Standing/Walking/Mobility: Must be able to stand to operate equipment; mobility to embark and disembark from equipment. - Environmental Conditions: Must be able to work in an environment that includes, but is not limited to noise, cold, heat and odors. -