Receptionist/Front Desk Registration

Front Desk Agent

Front desk agents are the primary liaison between The Ranch and our guests, as agents represent our property to guests throughout their stay. Agents handle arrival and departure procedures, ensuring that Forbes 5-Star standards are met as well as variety of other aspects of guest services. Maintain knowledge of scheduled daily activities, Ranch features and services, accommodations, arrivals and departures, hours of operations for various Ranch outlets, etc. Relay accurate information to guests regarding local attractions and activities as well as on-site Ranch activities, spa treatments, food and beverage events, etc.

Help manage the arrival process by preparing welcome cards, printing registration cards and waivers, performing the check in, and initiating the Ranch property tour in the Granite Lodge. When placing welcome materials in the accommodations, perform a final inspection.

Learn our Property Management System in order to maintain reservations in-house, review arrivals prior to check in trouble shoot incorrect folio postings, and update guest records.

Promote teamwork and quality service through daily communication and co-ordinations with other team members.

High School Diploma required

Customer Service experience required

Front Desk or hotel operations experience preferred.

Proficient in Microsoft Word, Excel and Power Point (required)

Agent will make active efforts to influence events to achieve the delivery of superior customer service to all guests.

Attention to detail that ensures superior performance.

Ability to perform assignments with minimal supervision and focus attention on details to ensure superior performance.

Effective expression in individual or group situations (includes gestures and non-verbal communication)

Actions are consistent with overall Ranch goals and objectives facilitating inter-department and inter-ranch cooperative actions.