Head of Sales - Managed Services

The Sales Manager's primary role is to research, prospect, cold-call, map, and identify new group business opportunities for the property in hotel group sales, banquets, and meetings. Manages and sells into a sales territory/segment and achieves or exceeds quarterly and yearly room nights, banquet, and catering revenue goals by developing and contracting accounts and business opportunities.

Specific assigned market segments are groups under 20 room nights peak, and in-state Colorado based clients requiring a group room block.
Manages market territory based on annual room night and revenue target. This includes identifying potential individual and group business, negotiating room nights and rate, and closing the deal with a signed contract that actualizes.
Fielding incoming leads to qualify and utilizing Delphi for tracking and follow up.
Prospects and cold calls for clients using multiple sources including outside sales calls weekly, inside sales calls weekly, sales blitz with state/citywide sources, referral and relationship building activities and events.
Identifies, research, prospects, and maps key accounts to develop new business.
Performs market research, utilizing print or electronic resources to identify prospective clients. Provides timely, organized, and well-documented research to ADOS and DOSM and other team members for follow-up.
Acts as Conference Service Manager to detail BEOs and Group Resumes for self-contracted groups of 20 peak room nights and under.
Uses pertinent information to aid in the development of strategies to target new business.
Participates in industry related professional organizations, attends trade shows, and conducts sales trips. Follow SOPs and protocols to ensure timely correspondence, meet promised response times, and move business from inquiry through contract, execution, and closeout within approved turnaround times.
Maintains the integrity of Delphi CRM program by following the process and protocols for inquires, accounts, lead, booking, function diary, room blocks, BEO's, estimates, activities and organizational follow-up, and maintaining lead/group databases.
Completes weekly sales reports and other departmental reports as designated.
Works with Catering Sales Managers, other Sales Managers, and Revenue Manager to assure maximum utilization of facility.
Attends weekly sales meeting, training programs, and other meetings as designated.
Works with the ADOS on direct initiatives to increase identified business and projects supporting the development of new business. Conduct onsite property tours, site tours and FAM's with prospective clients and community partners.
Maintain current knowledge of competitive set (local and regional).
Assists with and completes special projects and assignments as designated by the ADOS or DOSM.
Review and understand Group sales revenue and operation budgets and provide market forecasting reports as requested to DOSM.
Establishes relationships with area event vendors, competitive and non-competitive hotels and event venues and the respective managers at these locations.
Make connections through industry sector by joining focused meetings to enhance and develop sales experience and relationships, as well as expand product knowledge and sales efficiencies.
Deliver "I Am Proud" service standards and department-specific signature touch points.
Maintains post-event files and ensures invoices, receipts and closing inventories copies are maintained and records actual final guest count and revenues in Delphi.
Timely participation in morning stand up, weekly operations meetings and staff meetings.
Provide extraordinary service that is "Enriching by Nature."
Upholds Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
Comply with company policies and procedures.
Interface positively with other departments, offering assistance when needed.
Displays care in use of equipment and maintains an organized and professional work environment.

2 years experience with Delphi sales and catering software or similar sales & catering software to produce merge documents and Banquet Event Orders

• Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite
• Experience with Room diagram software such as Social Tables
• Ability to travel with occasional overnights to client meetings and industry tradeshows
• 2 years experience in hotel or resort group sales. AAA or Forbes 4-Diamond Rated hotel/resort property, preferred.
• 2 years experience with Meetings/Event Group Sales and Planning, or Education as a CMP
• License, Registration, and/or Certification Required:

# External and Internal Personal Contact:
# Daily - Participate in one-on-one team and peer communication through face-to-face, email, text, phone methods.
Weekly - Consulting to others; Food Protection Manager Certification

Food Handler Certification
Position Analysis/Specifications:
Environmental Factors:
Environmental factors may include indoor settings with overhead lighting and comfortable ventilation. Working Alone
Working with Chemicals / Detergents / Cleaners
Working Around Fumes / Smoke / Gas
Operating Motorized Equipment or Vehicles
Working Around/Near Machinery/Motorized Equipment
Continuous use with a Computer and Keyboard
The Garden of the Gods Resort and Club offers a diverse, dynamic, and thriving environment that supports career development for all our team members.