Head of Operations & Business Management

The Operations Director is responsible for leading and optimizing all aspects of operational performance across manufacturing support, supply chain, logistics, project execution, and administrative operations. This role ensures seamless coordination across the full operational lifecyclefrom order intake through deliverywhile driving efficiency, cost control, customer satisfaction, and scalable growth.

Reporting to the VP of Global Operations, this position serves as a key operational leader supporting execution across domestic and international operations, helping align regional execution with global business objectives. The Operations Director will build high-performing teams, strengthen processes, and drive operational excellence across the organization.

Lead day-to-day operations in support of company objectives and strategic priorities
Oversee the full operational lifecycle: order intake, planning, procurement, production coordination, logistics, and delivery
Drive on-time, in-full (OTIF) performance across all projects and customer commitments
Lead continuous improvement initiatives focused on efficiency, throughput, quality, and lead-time reduction
Oversee supply chain planning, procurement support, and logistics execution
Manage inbound and outbound transportation, including international shipments and import/export coordination
Optimize freight strategies and monitor transportation costs
Ensure compliance with customs regulations, trade laws, and import/export requirements
Develop contingency plans to mitigate disruptions related to suppliers, tariffs, delays, and regulatory changes
Evaluate vendor performance and maintain strong supplier relationships
Project Management & Cross-Functional Coordination
Ensure project execution functions effectively as the hub for order fulfillment and customer delivery
Maintain visibility over project milestones, risks, and deliverables
Oversee governance for order intake, change management, and release processes
Partner closely with Engineering, Sales, Finance, Manufacturing, and Customer Support to align operational execution
Support escalation management and proactive resolution of operational issues
Financial & Performance Management
Manage operational budgets and monitor cost performance
Analyze operational data and recommend improvements to improve service, reduce cost, and increase efficiency
Support forecasting and resource planning activities with the VP of Global Operations
Compliance, Risk & Audit
Ensure compliance with company policies, safety requirements, and regulatory standards
Support audit readiness for internal, customer, and external audits
Identify operational risks and implement corrective and preventive actions
Support business continuity and contingency planning efforts
Leadership & People Management
Lead, coach, and develop cross-functional operational teams, including Logistics, Project Management, and Administrative support functions
Conduct performance reviews and support leadership development
Foster a collaborative, results-oriented culture focused on accountability and continuous improvement
Associate's degree or higher in Business Administration, Supply Chain Management, Operations Management, or related field preferred

• In lieu of degree, 15+ years of progressive experience in operations, supply chain, logistics, or manufacturing leadership required
• 10+ years of leadership experience in operations, supply chain, logistics, or manufacturing environments
• Experience managing complex domestic and global supply chain operations
• Strong background in logistics, inventory control, project execution, and process optimization
• Experience leading cross-functional teams and driving operational performance improvements
• Experience in manufacturing and/or solar or industrial environments preferred
• Advanced financial and business acumen
• Data-driven decision making with strong KPI management discipline
• Excellent problem-solving and risk management skills
• Strong communication and stakeholder management abilities
• ERP/MRP systems experience ( SAP preferred )

Inventory and supply chain analytics tools
Microsoft Office Suite, particularly advanced Excel reporting
Experience with KPI dashboards and operational performance reporting
Work Environment & Travel
Primarily onsite in manufacturing and office environment
Ability to travel domestically and internationally as business needs require
May occasionally be required to walk warehouse/manufacturing floor and lift up to 25 pounds

The Company will not sponsor or take over sponsorship of any employment visa, including without limitation, H-1B, O-1, E-3, TN status, or I-485 job portability or similar immigration processes.

We are an Equal Opportunity Employer and celebrate diversity, fostering an inclusive workplace where all employees thrive.