Call Center Bank Teller

Pay Range: $21.00 - $29.93 (Hourly)
FUNCTION This position provides excellent customer service by greeting customers in a friendly manner, developing rapport and satisfying customer transactional needs. Processes transactions efficiently and accurately while meeting the Bank’s Customer Experience standards. Contributes to the overall sales growth of the Bank by exploring customers’ financial needs and goals. Recommends solutions as appropriate or engages business partners to provide more expert assistance. May have vault cash and ATM responsibilities.
ACCOUNTABILITIES Customer Experience: Promotes a customer-centered culture and attitude among staff
Builds relationships by providing the highest level of service, demonstrating You Matter More to each customer, getting to know customers on an individual basis
Engages in conversations to understand customer needs and financial goals, refers to other team members in accordance with Bank strategy
Embraces and utilizes the Bank’s sales and coaching process, completes action plans in an effort to meet goals
Understands the Bank’s products and services and how they benefit customers, promoting as appropriate

Customer Transactions: Accurately, efficiently and courteously processes transactions in compliance with Bank policies and procedures
Maintains accurate cash and transaction records, meeting established teller performance standards
Demonstrates ability to handle routine transaction issues independently, refers customers to appropriate staff for advanced problem resolution
Determines the necessity of placing holds on items presented for deposit
Maintains awareness of current fraud alerts and identifies fraudulent activity

Compliance and Control: Understands the Bank’s operational and risk management policies as well as the Bank’s security policies and procedures
Assists in ensuring that the Bank is in compliance with local, state and federal regulations
May train or assist in training new employees
Travel to other branches for coverage may be required

COMPETENCIES Integrity/Ethics - deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys news good or bad
Interpersonal Skills - has good listening skills, excellent customer service skills, able to communicate clearly and professionally both in telephone and written communication
Sales Skills - applies sales skills to identify customer needs and refer to appropriate business partners, translates product features to benefits, works to develop sales skills
KNOWLEDGE/ SKILLS/EXPERIENCE REQUIRMENTS High school diploma or equivalent
Previous teller, cash handling and/or sales experience helpful
Demonstrated personal computer literacy
PHYSICAL DEMANDS/CONDITIONS REQUIREMENTS General office environment
EQUIPMENT USED General office equipment
We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans. No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. Bangor Savings Bank does provide workers compensation coverage for employees injured on the job.