Head of Product & Customer Experience

SeeScan is seeking a Product Manager to support the ongoing health, reliability, and serviceability of our fielded hardware-software integrated diagnostic products. You will bridge engineering and customer experience through the entire product lifecycle, including sustaining initiatives, pilot run validation, component lifecycle planning, and repair data analysis.
Medical, dental, and vision coverage
Flexible Paid Time Off plan with no cap or "use it or lose it" requirement
Own and prioritize the sustaining product roadmap based on material availability, field reliability data, customer impact, and cost of quality
Lead cross-functional investigations into field failures, chronic issues, and product escapes
Communicate component transition plans across operations, supply chain, sales, and service teams
Maintain onsite presence to facilitate direct engagement with cross-functional teams and operations
S. in Electrical, Mechanical, Systems Engineering, or a related technical discipline
5+ years of experience in sustaining, product, or manufacturing engineering on hardware-software integrated products
Hands-on familiarity with PCBAs, firmware, and mechanical assemblies
Proficiency with data tools such as Excel, Google Sheets, or equivalent for building reports and tracking KPIs
Experience with component lifecycle management, EOL planning, and LTB decisions
Proficiency with SQL, Python, Power BI, Tableau, or similar tools for deeper data analysis and dashboard development
Background in field instrumentation, diagnostic equipment, or ruggedized consumer/professional hardware
Able to analyze field and service data (failure trends, return rates, warranty costs) and translate findings into actionable engineering priorities
comfortable working across engineering, QA, operations, supply chain, and service
Beneath the ground and below the water's surface is a world out of sight. Whether it's the inside of a pipe, or a maze of the buried services that keep our world running, or the deepest places of the ocean, our mission is to create products that help our customers see. Dating back more than 40 years to our founder's garage, we are an original equipment manufacturer in San Diego, CA that builds diagnostic, utility locating, and harsh-environment oceanographic equipment from the ground up. And as leaders in our industries, we provide ongoing support and parts services to ensure that our equipment is never short of the best.
At SeeScan, you'll be part of a group of people who bring passion and energy into everything they do. We value the individual contributions all of our employees make and invest in the tools and training they need to find success and professional growth. No recruiters, contractors, or consultants, please
No relocation assistance or visa sponsorships available for this position