Head of Product & Customer Experience

Product Manager

Mad Mobile is an AI-driven software development company headquartered in Tampa, FL, revolutionizing the restaurant and enterprise retail industries. Our innovative solutions empower businesses to enhance customer experience, streamline operations, and drive growth through cutting-edge technology. From mobile ordering and payments to advanced point-of-sale systems, our AI-driven approach helps industry leaders stay ahead in an ever-evolving digital world. Join us in shaping the future of restaurants, retail, and hospitality through intelligent, technology-driven innovation.

Must be based in or willing to relocate to Tampa, FL. This is an in-office role.

Citizens, Green Card holders, or valid H4 EAD holders). We are looking for a Product Manager to drive key initiatives across CAKE's in-store and guest-facing product ecosystem, including POS, payments, tableside ordering, and self-service ordering solutions. This role requires a deep understanding of restaurant operations, a passion for building seamless commerce experiences, and the ability to translate complex workflows into intuitive, high-impact products.

You are someone who obsesses over customer needs, thrives in a fast-paced, entrepreneurial environment, and brings a strong iterative mindset to product development. You excel at working cross-functionally and can balance strategic thinking with execution. Most importantly, you value team collaboration and actively contribute to building a high-performing product organization.

This role is an opportunity to shape and scale critical parts of CAKE's platform that power restaurant operations and guest experiences. Drive and prioritize the product roadmap across CAKE's POS, payments, tableside ordering, and self-service ordering solutions to deliver on business and customer outcomes

Identify and execute on new opportunities to improve in-store and digital ordering experiences, increase operational efficiency, and drive revenue growth for restaurant operators

Develop a deep understanding of restaurant workflows and customer needs across different segments through customer interviews, field visits, data analysis, and feedback from customer-facing teams

Partner closely with design and engineering to deliver intuitive, reliable, and scalable solutions across hardware and software touchpoints

Monitor product performance and iterate based on data, customer feedback, and market trends

Qualities & Essential Skills

• 4+ years of product management experience, preferably in POS systems, payments, or restaurant/retail technology
• Proven track record of owning and scaling complex, customer-facing products that align with business strategy and drive measurable outcomes
• Experience working closely with cross-functional teams including engineering, design, operations, and go-to-market teams
• Strong analytical mindset with the ability to leverage data to inform decisions and prioritize effectively
• Exceptional attention to detail and commitment to delivering high-quality user experiences

Customer WE believe that our customers deserve the best from us every day.

We're proud of our culture and promote diversity and a healthy work-life balance.

We're proud to offer market-leading benefits for medical, dental, and vision and cover a generous amount of your premiums. At Mad Mobile, we're not only building the next generation of in-store experiences; we're also building the next generation of incredible teams.

Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.