Head of Client Support Services

Walterboro Ford Walterboro South Carolina

Were looking for the person who takes ownership builds a team and delivers results.

Walterboro Ford has a solid foundation and a vision to become one of South Carolinas leading dealerships. Were seeking a hands-on Service Director who can lead our service department grow our mobile service business and help challenge the entire dealership to improve.

We need a true Batman type leader: someone with vision sound judgment and the drive to turn goals into daily action. Someone who leads from the front makes difficult decisions and follows through.

What You Will Own

Team leadership and accountability: Set clear expectations establish healthy professional boundaries coach employees and consistently hold the team accountable.

Staffing decisions: Recruit hire train develop discipline and terminate employees when necessary. Build a team that takes pride in its work.

Mobile service growth: Use your mobile service experience to grow appointments improve routing and technician utilization develop customer relationships and build a profitable revenue stream.

Financial performance: Read and understand a departmental P&L identify problems and turn the numbers into specific actions that improve profitability.

Expense control: Eliminate wasteful spending question unnecessary costs and manage staffing overtime supplies vendors and other departmental expenses responsibly.

Payroll and bonuses: Accurately prepare staff payroll and bonus calculations verify supporting performance records and meet submission deadlines.

Daily service operations: Take responsibility for workflow scheduling productivity repair quality customer communication and timely completion of work.

Dealership teamwork: Work closely with sales parts and the office to resolve problems and raise standards across departments.

Who Were Looking For

You have proven automotive service management experience direct experience with mobile service operations and a clear understanding of what makes a service department profitable.

You can explain a P&L build an action plan and follow it through. You know how to support good employees address poor performance promptly and make fair consistent decisions. You understand that accountability starts with your own performance.

You bring goals and visionand can translate both into measurable expectations for your team.

This is a working leadership position. We are not looking for a couch coach or someone who avoids difficult conversations. We want a leader who stays involved earns respect solves problems and takes ownership of the departments results.

The Opportunity

Join a dealership with an established base and room to grow. Help shape the service department expand mobile service develop your team and make a meaningful impact on the dealerships future.

To apply submit your résumé and a brief explanation of the results you have delivered in service leadership expense control and mobile service growth.

Walterboro Ford

902 Bells Highway Walterboro SC 29488

Required Experience:

Director