Credit Banker

Firstrust Bank Recognizes the Leader in You

As one of the region's foremost community banking institutions, we take pride in fostering leadership.

For you, that means great benefits, performance-based pay, a meaningful role, and resources to help your success. For us, that means employees who offer exemplary customer service with a commitment to our values - honesty, integrity, and accountability.

*On-Site Position*

Join our team as a Universal Banker and unlock endless opportunities for personal and professional growth.

As a Universal Banker, you will be the face of our bank, delivering world-class service and building lasting relationships with our valued customers. The primary function of this role is to be the single point of contact for walk-in customers, fulfilling sales, service, and referral needs for a seamless customer experience. Provide service to customers in a timely and professional manner, to expand the customer base through consultative sales techniques, and to perform all the tasks associated with the direct handling of funds received or paid to customers in their day-to-day banking transactions. Duties will include operating a Universal Banker terminal; cross-selling Bank products; processing customer and Bank transactions; handling large sums of cash and maintaining assigned limits; cash settlement; At our bank, we take pride in developing our employees and providing them with the tools and support they need to succeed. If you have a passion for helping others, a knack for numbers, and a drive to excel, we want you on our team!

Greet customers with a warm and friendly smile, creating a welcoming atmosphere that reflects our commitment to exceptional service specifically embracing and demonstrating MAGIC of customer service strategies.

Provide service to customers in a timely and professional manner, to expand the customer base through consultative sales techniques, and to perform all the tasks associated with the direct handling of funds received or paid to customers in their day-to-day banking transactions.

Process transactions efficiently and accurately such as deposits, withdrawals, loan payments, and account inquiries, ensuring accuracy and compliance with banking regulations.

Handling large sums of cash and maintaining assigned limits; cash settlement; Educate customers on our wide range of banking products and services, helping them make informed decisions that meet their financial needs and sales goals.

Build strong relationships with customers, taking the time to understand their unique financial situations and offering personalized solutions including opening deposit products and selling consumer credit products with an NMLS License.

Identify opportunities to cross-sell bank products and services, maximizing customer satisfaction and contributing to the bank's growth.

Stay up-to-date with industry trends and product knowledge, attending training sessions and workshops to enhance your skills and expertise.

Collaborate with team members and other departments to ensure seamless integration of services and provide exceptional customer experiences.

Adhere to banking regulations and compliance standards, maintaining the highest level of integrity and confidentiality in all transactions.

Embrace a culture of continuous improvement, actively seeking feedback and implementing strategies to enhance operational efficiency and customer satisfaction. Continuously looks for ways to contribute to the overall team performance.

Proactively resolves all customer issues. Will work with a sense of urgency to meet and exceed customers' needs and expectations, while taking ownership and accountability of customer issues and complaints.

Responsible for sales goals to expand the customer base through consultative sales techniques. Will build relationships and sell consumer credit products with an NMLS license with a strong understanding of basic features and benefits of all Firstrust products and services.

Will assist Universal Supervisor, verify cash shipments, conduct teller, vault, and ATM audits as needed.

Assists in the development of new business for Firstrust. Is alert to expressed customer/prospect needs to suggest appropriate services. Directs customers to appropriate person to establish business relationships.

Demonstrates teamwork through flexibility and maintains effective communication with others in the Branch.

Prolonged periods sitting at a desk and working on a computer.

Candidate must have the ability to learn and sell bank products and services. Must have the ability to function in a financial institution/branch environment and utilize standard office equipment.

Some physical requirements include but are not limited to lifting heavy coin trays and standing or sitting for prolonged periods of time while working on a computer.

Willingness to travel locally to attend training or support bank staffing needs.

Potential On-the-Job-Risks:

Education, Training and Experience:

High School diploma or equivalent. Additional education in finance or related field a plus.

Minimum of one year of customer service experience, preferably in a banking or retail environment.

Strong interpersonal and communication skills, with the ability to build rapport and establish trust with customers.

Proficient in using banking software and technology, with a high level of accuracy in cash handling and transaction processing preferred.

Knowledge of banking regulations and compliance standards preferred.

Positive attitude, with a genuine passion for helping others and providing exceptional customer service.

Commitment to personal and professional growth, with a desire to learn and develop new skills.

Professional demeanor and appearance, reflecting our bank's commitment to excellence.

Firstrust Bank provides equal employment opportunity without regard to race, color, creed, sex (including pregnancy), age, gender, (including gender nonconformity and status as a transgender or transsexual individual), physical or mental disability, religion, national origin, genetics, marital status, veteran's status, ancestry, citizenship, sexual orientation, or other characteristics protected by applicable law. This policy applies to all areas of employment, including, without limitation, recruitment, hiring, training and development, promotion, transfer, termination, compensation, benefits, and all other conditions and privileges of employment in accordance with applicable federal, state, and local laws.

Firstrust Bank is an Equal Opportunity Employer. If you have a disability and need an accommodation to complete the application process, please email Firstrust Bank Human Resources Department View email address on click.appcast.io your full name, best way to reach you, and the accommodation needed to assist with the application process. Firstrust provides reasonable accommodations so that disabled individuals may participate in the application and selection process. Only reasonable accommodation requests related to applying for a specific position within Firstrust will be reviewed at the email address and phone number supplied.