Customer Service Officers
$80k - $160kMercedes--benz-Grou
COMPENSATION: $80,000-$160,000
Mercedes-Benz of Westminster provides not only an exceptional experience to its external customer but is equally committed to providing an exceptional experience to its internal customers – its team members. Our ownership has crafted a core management team who share in the belief that the success of Mercedes-Benz of Westminster is created within each of its people. Mercedes-Benz of Westminsteractively seeks to develop talent in order to promote within.
ESSENTIAL DUTIES:
Consult with customers to understand their needs and provide solutions.
Writes up customer's vehicle problems accurately and clearly on repair order.
Provides a complete and accurate written cost estimate for labor and parts while establishing accurate “promised time” to customer.
Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
Explains completed work and all charges to customers.
Make outbound calls based on lists provided by management to drive business.
Answer inbound calls and work with theBDC to schedule your book of business daily.
Exceed minimum monthly performance based on metrics provided by management.
Engage with the customer and build rapport.
Establish a business model to grow consistently year over year.
QUALIFICATIONS, EXPERIENCE, EDUCATION, CERTIFICATES, LICENSES, ETC.
High School graduate or GED
Minimum 2 years Service Advisor experience
Technical Training or Advisor training school graduate to obtain your Degree in Automotive repair or Diesel repair recommended but not required.
ASE certification in at least one skill levelrecommended but not required.
Excellent Customer Service abilities
Must possess a valid driver’s license with a clean driving record and clean criminal history.
Detail oriented and excels in a fast-paced, results driven environment
Comfortable with negotiating
COMPENSATIONS
Starting at $80,000/yr
COMPANY BENEFITS:
Paid Holidays
Paid time off
401(k) with 50% company match of first 4% of contribution
Insurance – Medical, Dental, Vision
Team Member auto purchase, Parts & Service discount
Exceptional commitment to Team Member engagement
Quarterly community involvement opportunities
Strong Advancement and Career Development OpportunitiesCulture of Coaching and Mentoring
Many long-tenured employees including fiveTeam Members employed since day one – 18years
Monthly Catered Lunch and Team Recognition
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