Head of Sales and Customer Experience

Flooring Specialist Team Leader
Do you want a role where your leadership makes a real difference? Imagine guiding a team of Flooring Specialists to exceed goals, deliver exceptional customer experiences, and grow in their careers all while building your own. Are you ready to step into a position designed for your success?
Your Mission
Your mission is to guide and develop a team of Flooring Specialists who are confident, capable, and masters of our sales process. You'll lead by example, coach in real time, and make sure every customer interaction leaves a lasting impression.
What You'll Own

Drive daily and weekly sales performance with hands-on coaching and planning
Develop your team through feedback, role-play, and skill-building exercises
Make sure our proven selling system is executed flawlessly at every appointment
Lead engaging huddles and meetings that reinforce priorities and goals
Conduct ride-alongs and appointment audits to strengthen skills on the spot
Fast-track new-hire success with structured onboarding and training
Who You Are

Proven leader in in-home or high-velocity sales environments
Natural coach who motivates, inspires, and holds team members accountable
Data-driven and comfortable using KPIs to make smart decisions
Clear, confident communicator in one-on-one and group settings
Why You'll Love It Here

• Competitive base salary plus performance incentives and bonuses
• Comprehensive health, dental, and vision coverage
• 401(k) plan with company match
• Paid time off
• Leadership development and career growth opportunities

Refloor is America's fastest-growing flooring company, and we owe our success to YOU. It's individuals like you who join our team, fuel our growth, and make us want to continue to thrive. We are committed to team development and customer satisfaction, expanding our reach, and ensuring customers receive nothing less than 5-star experiences. Join us and be part of our exciting journey!