Support Services Person ll

At JLR Los Angeles , a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; So read on, and consider a rewarding career with Sonic Automotive, Inc.

The Service BDC Agent is responsible for generating appointments with customers that contactthe dealership via the internet for service of new and/or pre-owned vehicles. The BDC Associate delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

• Promptly and accurately enter all customer inquiry data into the CRM.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Strong MS Office Suite computer skills.

• Ability to work in call center environment.
• Ability to read and comprehend rules, regulations, policies and procedures.

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEOC guidelines.

(Wages include Base Hourly Compensation of $17.00 to $25.00 .)