Fulltime Dispatcher

Dispatcher I

Requisition ID: 17162

Location: Plano, TX, US, 75093

Pay Type: Salary

Position type: Full-time / Salary

About the role

Responsible for on time performance, order accuracy and maintaining and growing overall truck fleet while maintaining DOT compliance. Assist in growing the company’s hauler selection, DOT compliance, assure compliance with company policies, risk management, DOT and other regulatory requirements. Develop current customer base.

What you’ll accomplish

Personally promote the Core value of Zero Accidents & Incidents to all operations - Actively engage with customers, haulers and weigh masters to reinforce safe behaviors - Actively participate and assist with annual Transportation Safety Initiatives for haulers

Demonstrate a dynamic personality - Display a positive and problem solving attitude

Identify substitute products, operating hour adjustments, and service opportunities across site portfolio - Maintain frequent communication with plant and sales team

Coordinate directly with customers and contracted haulers; Choose best haul solution for each order - Maintain productive and professional relationships with haulers - Utilize, maintain and update hauler directory - Attract new haulers to ensure division has access to the adequate number of trucks - Dispatch trucks, track performance in real time; monitor demand, utilization, and capacity while prioritization work distribution - Identify optimization and backhaul opportunities - Coordinate hauler schedule commitments; Monitor reliability/performance; Track overall customer and hauler satisfaction - Document and record all customer/hauler complaints in the system - Forecast future haul needs (i.e. next 2 weeks) - Process the documentation that accompanies the movement of freight

Order-Taking & Customer Service: - Customers’ first telephone point of contact for questions, order, pickup and delivery needs, freight status, complaints, and problem resolution - Ask for additional business from customers and provide leads to sales for potential new opportunities - Enter complete/accurate customer order details into information systems - Proactively seek customer feedback to identify areas of improvement and trends in all operations; communicate ideas and solutions to team - Communicate with Sales, Operations, and contracted haul companies - Perform administrative functions necessary for daily operations including, but not limited to, entering and processing non ticketed haul paperwork, report creation, filing, answering phones, copying and perform other duties as required

Track various scale information and producing reports to provide metrics, identify areas of improvement and trends - Perform scale house (weigh master) duties as needed. Requires reliable personal transportation to offsite locations on short notice - Conduct spot inspections / audits to ensure DOT compliance to minimize risk

Works closely with Weigh Masters, Territory Sales Managers, Gate Keepers, Plant & Yard Supervisors, Transportation Coordinator, Billing Coordinators, and Customer Service & Logistics Manager.

Other responsibilities as assigned

Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

What we’re looking for

Education: High school diploma or equivalent

Additional Education Preferred: Associate's degree

Required Work Experience: 2-3 years of industry experience

Required Technical Skills: Must have refined computer skills including the use of Microsoft Word, Excel, PowerPoint and the internet.

Ability to count and perform basic math, with or without a calculator

Above average written and verbal communication skills (documentation, communication with peers, supervisors, etc)

Professional telephone etiquette

Short haul trucking background & phone solicitation skills

Physical Requirements: Candidate must be able to sit for long periods

Additionally, must be able to use common office tools and technology, such as cell/office telephone, calculator, and other electronic devices. Must be able to use computerized equipment and highly sophisticated computerized devices

Ability to work in a stressful, deadline oriented environment that requires complex, technical information and decision making. Must have a strong analytical orientation

Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment (PPE), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

What we offer

Competitive salary

Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings

Employee Stock Purchase Plan

Medical, Dental, Disability and Life Insurance

Holistic Health & Well-being programs

Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care

Vision and other Voluntary benefits and discounts

Paid time off & paid holidays

Paid Parental Leave (maternity & paternity)

Educational Assistance Program

Dress for your day

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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