Head of Service Management

CCL Hospitality Group

Other Forms of Compensation: $5,000 sign on bonus + annual bonus + relocation assistance available

With people as our core and a deep commitment to exceptional hospitality, CCL Hospitality Group has a philosophy rooted in caring for the individuals who care for our guests. We constantly strive to strengthen our service culture. Every team member knows they matter and owns a stake in our success, delivering hospitality excellence.

With four distinct operating companies – Morrison Living, Unidine, Coreworks, and The Hub, we are shaping the industry’s future leaders with a culture of service focused on elevated hospitality for community living across the country. We are seeking a polished, hospitality-driven leader with strong financial acumen, proven labor management expertise, luxury service experience, and a history of building high-performing teams. This individual must be capable of leading a complex senior living dining operation today while helping shape the future dining vision as the community continues to grow and evolve.

Premier luxury senior living community in Seattle undergoing significant growth and transformation. The Director of Dining Services must be a highly experienced hospitality leader capable of balancing resident satisfaction, financial performance, employee engagement, and operational excellence in a highly visible environment.

This role requires substantially more than day-to-day dining management. The successful candidate will be responsible for leading a complex operation while building the dining program into a best-in-class resident experience.

Minimum 5-7 years of progressive food service leadership experience.

Previous Director of Dining Services, Executive Dining Manager, Executive Chef, Hotel F&B Director, Country Club Food & Beverage Director, or Luxury Senior Living leadership experience preferred.

Demonstrated success in building leadership teams and developing future leaders.

Financial Acumen

Strong P&L management experience.

Proven success managing labor budgets.

Experience controlling food cost and inventory.

Comfortable with financial reporting, forecasting, and operational analytics.

Strong understanding of productivity management.

Client & Resident Relations

Executive-level communication skills.

Experience managing high-expectation clients and stakeholders.

Ability to navigate resident concerns professionally and confidently.

Labor management and workforce planning

Food cost management

Inventory controls

Catering operations

Regulatory compliance

Survey readiness

Change management

Luxury senior living

High-end hotels

Private clubs

Upscale restaurants

Resort food and beverage operations

Comfortable interacting with residents, board members, and client leadership.

Plans ahead rather than reacting.

Stabilize labor management.

Eliminate unnecessary overtime.

Improve food cost performance.

Ensure consistent financial reporting and accountability.

Maintain survey readiness standards.

Strengthen management team performance.

Collaborate with Culinary, Operations, and Leadership to elevate the dining experience.

Medical

Dental

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off (varies by site/state)

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed remotely, the relevant information is available on the company website.

At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. CCL Hospitality Group