Veterinary Front Desk Receptionist Full Time

Veterinary Receptionist - Jacksonville, FL
Jacksonville Community Pet Clinic - West
Jacksonville Community Pet Clinic West is Hiring an Experienced Veterinary Receptionist!
Role: Veterinary Receptionist

Status: Part-time

Salary: Negotiable and based on experience

Schedule: Flexible weekly schedule with rotating half-day Saturdays

Benefits Highlights
Financial Rewards that Grow with You
Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind
Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition
Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate
Six paid holidays, an Employee Assistance Program, and an employee discount program

Do you love being the calm, friendly face that helps pet parents feel supported, informed, and respected, even on the busiest days?

At Jacksonville Community Pet Clinic West, we believe every family deserves accessibly priced, high-quality veterinary care. Our front desk team helps make that happen. As our Veterinary Receptionist, you’ll be the first person clients meet and the one who helps them understand their pet’s care and choose a path that fits their needs.

This role is a great fit for an experienced Veterinary Receptionist or Client Service Representative (CSR) who already knows how fast a veterinary hospital moves and who cares about making every visit feel welcoming.

Why Our Veterinary Receptionists Love It Here

Care with a mission: We’re committed to keeping high-quality medicine accessible to our local community

A meaningful role: Our receptionists help families explore care options, estimates, and payment resources so pets get the care they need

Trust and teamwork: We’re an established practice built on teamwork and compassionate care

A respectful environment: We work hard to create a positive place for our clients, patients, and team

Room to grow: Continuing education allowance, professional development, and quarterly team bonuses

What Our Veterinary Receptionists Do

Greet clients and patients warmly and professionally in person and by phone

Schedule appointments, manage phone calls, and respond to client questions

Check clients in and out to keep the day’s workflow running smoothly

Maintain accurate client and patient records in the practice management system

Process invoices, payments, estimates, and client account updates accurately

Help clients understand recommended services, care options, and payment or financing resources

Communicate clearly with doctors, technicians, assistants, and leadership to support smooth patient care

Handle busy or emotional moments with patience, professionalism, and empathy

Keep the reception area organized, welcoming, and client-ready

Treat every pet and client with the same care and respect you would want for your own

What You’ll Bring

Previous veterinary receptionist, client service, or front desk experience preferred

Strong communication skills and a real interest in helping people and pets

Comfort discussing estimates, payments, financing options, and next steps with clients

Strong organization and attention to detail, with the ability to multitask in a fast-paced hospital

A professional, dependable approach and a calm presence under pressure

A positive, team-first attitude that builds trust with clients and coworkers

Comfort with computers, multi-line phones, scheduling systems, and practice management software

A passion for supporting accessible, high-quality veterinary care in your community

Benefits You Can’t Beat

A flexible approach to compensation that reflects your skill set and future performance

401(k) matching & Roth Retirement Savings Plan

Flexible Spending Account (full-time only)

529 Savings Plan

Tuition Support Program

Health insurance, including medical, dental, and vision (full-time only)

Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)

Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.

Sick Time / Paid Time Off

Free or discounted lab work for all employee pets

Pet discounts on services and products

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