Head of Operations & Business Management

Fantasee Integration is seeking a driven and detail-oriented Operations Manager to oversee and manage the day-to-day operations of our company. This role is the organizational backbone of FI, you will hold the team accountable, monitor deadlines and project progress across all active jobs, and ensure that data is flowing smoothly for every department within our software platform (BuildOps). The ideal candidate brings a background in construction operations, ideally from a specialty contracting environment (electrical, building automation, low-voltage, or similar), and understands the rhythms of project-based work — from bid to closeout. Experience in or familiarity with the theater, lighting design, or architainment world is a strong plus, as FI operates at the intersection of construction and entertainment technology. This is a leadership role on a small, high-performing team where your ability to create structure, enforce process, and keep projects on track will directly impact the success of every job we deliver.

Requirements

Role & Responsibilities

Oversee and manage the day-to-day operations of Fantasee Integration, ensuring all departments are aligned, resourced, and executing against project timelines.

Hold team members accountable to their responsibilities, deadlines, and deliverables – fostering a culture of ownership and follow-through across the organization.

Monitor the progress of all active projects from kickoff through closeout, proactively identifying risks, bottlenecks, and scheduling conflicts before they become problems.

Serve as the primary administrator and champion of BuildOps, ensuring that all project data, workflows, and reporting are accurate, current, and being used consistently across departments.

Develop, implement, and refine operational processes and standard operating procedures (SOPs) that bring structure and repeatability to how FI manages projects and internal workflows.

Coordinate across sales, design, installation, and service teams to ensure smooth project hand-offs and clear communication at every stage.

Track and report on key operational metrics: project profitability, labor utilization, schedule adherence, and workflow compliance — providing leadership with actionable visibility into company performance.

Manage vendor relationships, subcontractor coordination, and material procurement timelines as they relate to project schedules.

Support hiring, onboarding, and training efforts as the team grows, ensuring new team members are integrated into existing systems and processes.

Identify opportunities for operational improvement and drive initiatives that increase efficiency, reduce waste, and improve the client experience.

Preferred Experience

5+ years of experience in operations management or a related leadership role — preferably within a construction, specialty contracting, or field services environment

Background in or strong familiarity with specialty contracting disciplines such as lighting, electrical, building automation, low-voltage, or similar trades

Experience with construction project management or field service management software (BuildOps experience is a significant plus)

Familiarity with the theater, live entertainment, or architainment industry is highly desirable — understanding how lighting, rigging, and A/V systems are designed, sold, and installed will accelerate your effectiveness in this role

Demonstrated ability to build and enforce operational processes and SOPs in a growing company

Strong organizational and time management skills with the ability to manage multiple projects and priorities simultaneously

Proven track record of holding teams accountable and driving results without micromanaging

Excellent communication skills, both written and verbal, with the ability to coordinate across technical and non-technical team members

Proficiency with business operations tools including CRM/ERP platforms, scheduling software, and reporting dashboards

A proactive, problem-solving mindset. You see what needs to get done and you make it happen without waiting to be told

Comfort operating in a small-company environment where the Operations Manager is both a strategist and a doer

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