CONSUMER BANKER SUPPORT

The Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by booking business directly and referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.
Essential Functions / Responsibilities Perform necessary functions to open accounts and conduct maintenance.
Run a teller drawer as deemed necessary by management.
Support client engagement through active calling, client conversations, and follow‑up.
Align daily activities with The First Financial Bank Experience (FFB Experience), partnering with internal constituencies to provide appropriate expertise for service or solution related matters.
Maintain all operational and risk‑management standards.
Assist clients in transacting business within the branch, drive‑thru, by phone, and email.
Model the way for peers and coworkers aligned with First Financials Mission and Values.
Ensure adherence to all compliance and regulatory procedures.
Partner with District Specialists to execute retail strategies and objectives to attract, retain, and grow core client relationships and fulfill clients’ financial needs, providing a FIRST Class Client Experience.
Act as the client’s personal trusted advisor by adding value and building deep client relationships using the First Client Conversation Model.
Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
Consistently meet or exceed sales, service, and referral goals set by management, effectively collaborating as a team, with the District, and with lines of business to assist clients meet their dedicated financial needs.
Provide digital assistance and service for clients establishing or needing support in utilizing the bank’s online offering.
Stay informed and up to date on all bank products, processes, and procedures, particularly those that are most complex.
Minimum Knowledge, Skills, and Abilities 3-4 years of experience coaching and/or mentoring in a retail environment.
3-4 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment.
3-4 years of demonstrated success with achievement of performance goals.
High school diploma or GED required.
4-5 years of related experience and/or training; Preferred Knowledge and Skills Associate’s or Bachelor’s degree and/or equivalent banking work experience preferred.
Level of Complexity and Scope Ability to serve a wide variety of client needs according to bank policy and procedures.
Ability to lead outside sales efforts.
Works with limited supervision, follows established guidelines, applies guidelines with proficiency, collaborates with senior roles or supervisors, and uses subject‑matter expertise to advise others.
Required Supervisory Responsibilities Supports the management needs for the FCM.
Supports the management needs of market leadership.
Compliance Statement The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures.
This includes all Bank Secrecy Act, Anti‑Money Laundering, OFAC, and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.
It is our policy to not discriminate against any individual in violation of federal, state, and local laws with respect to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.

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