Contact Center Senior Strategy & Planning Consultant

Our Deloitte Strategy & Transactions team helps guide clients through their most critical moments and transformational initiatives. From strategy to execution, this team delivers integrated, end-to-end support and advisory services covering valuation modeling, cost optimization, restructuring, business design and transformation, infrastructure and real estate, mergers and acquisitions (M&A), and sustainability. Work alongside clients every step of the way, helping them navigate new challenges, avoid financial pitfalls, and provide practical solutions at every stage of their journey—before, during, and after any major transformation project or transaction.Our AI Strategy practice helps clients identify and validate AI opportunities before investing at scale. As an Edge Strategist, you’ll combine business strategy, AI fluency, and rapid experimentation to demonstrate value, develop evidence-based business cases, and build sequenced roadmaps. Work You’ll DoAs an Edge Strategist on the AI Strategy team, you will be responsible for:Identify, assess, and prioritize AI use cases based on business value, feasibility, and risk.Partner with client leaders, product owners, architects, engineers, and Forward Deployed Engineers (FDEs) to validate and prototype AI-enabled solutions using client data, tools, and accelerators.Define business requirements, success measures, user experience, and future-state operating-model requirements for AI-enabled solutions.Develop evidence-based business cases, value-tracking frameworks, reusable assets, sequenced roadmaps, and change plans that support adoption and inform decisions on quality, cost, latency, and risk.Ability to work independently and collaborate as part of a teamEffective written and verbal communication skillsMeticulous attention to detail and quality of work productAbility to build and sustain professional relationshipsAbility to lead projects or workstreamsAbility to manage and prioritize multiple tasks in a fast-paced and dynamic environmentStrong interpersonal skills and professional demeanorAbility to meet deadlinesAbility to provide clear guidance to othersThe TeamStrategy architects bold strategies across the enterprise, enabling growth, competitive advantage, and continuous digital and AI transformation.The team works with clients and technical specialists to identify, validate, and advance AI opportunities that support measurable business outcomes. Practitioners combine strategy, rapid experimentation, and implementation planning to help clients move from idea to execution.QualificationsRequired:Bachelor’s degree in one of the following: business, economics, engineering, computer science.4+ years of experience in management consulting, strategy consulting, corporate strategy, business transformation, or technology strategy.1+ years of experience applying enterprise artificial intelligence (AI) platforms or tools to business use cases and shaping, scoping, or contributing to AI initiatives from business case development through adoption.Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.You must reside within a commutable distance of your assigned office with the ability to commute daily, if required, without the need for overnight accommodations.You can expect to co-locate on average 1-2 times a week with variations based on types of work/projects and client locations.Limited immigration sponsorship may be available.Preferred:Experience developing AI value frameworks, including return on investment (ROI) modeling, value tracking, and key performance indicator (KPI) frameworks.Experience collaborating with client technical teams, program stakeholders, and onshore/offshore delivery teams to deliver AI-enabled solutions.Experience with enterprise AI platforms and tools, including Anthropic, Google, OpenAI, and Palantir.The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at View email address on click.appcast.io enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles’s Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Strategy, Growth, and Transformation
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