Second Shift Facilitator

To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position:
Job: Job Coach Commercial Services
Job Code: N43 - PR-Job Coach Comm Svcs
HR Title Group: Approval Date: January 2021

Under general supervision, the Job Coach provides employment support to employees with disabilities at a commercial contract. Employees in this job class assist employees in maintaining hygiene, attendance, communication, working with customers, getting along with supervisors, leads and co-workers and performing their job to the best of their ability. This job requires knowledge of working with employees with disabilities and the ability to assist employees during their workday in performing their job tasks to meet the customer/contract needs with accommodations, as necessary.

Monitors and teaches employees with disabilities skills to help them succeed in their job. Supports employees by answering questions and providing direction to them throughout their work shift.
and assistance with learning the protocol and rules for the work site
Coaches and trains employees in managing their attendance, schedule, performance, interactions, and personal behavior.
Assists Counselor, Human Resources, or their direct supervisor in maintaining case files to include case notes, incident reports, health and safety risk assessments, timecards, employee evaluations, performance summaries, wage evaluations, work assessments and related paperwork on a daily basis as required by PRIDE.
Ensures the employee is working safely and maintains quality standards.
Performs other duties and special projects as assigned.

* One year or more work experience working with people with disabilities preferred;

• Ability to communicate effectively and respond to questions and requests from team, customers and others;
• Effective written communication skills using appropriate business English;
• Effective customer service skills;
• Intermediate computer literacy including knowledge of word processing, spreadsheet, database and presentation software;
• Demonstrated customer service, problem solving and commonsense skills.

High School Diploma or GED

The following licenses or certificates may be required depending on local, state and/or contract requirements:
Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance:

• Viewing computer screen/monitor
• Transporting to various sites

Work is performed at a customer’s worksite. Employees may be exposed to chemicals, dust, noise from equipment and depending on external weather conditions, wind, rain, heat and cold. Work is performed days, evenings and weekends and requires frequent travel. Some of the work is performed in a normal office environment with limited privacy and some exposure to background noise. The remainder of the work is in a prison healthcare facility with specialized needs for security and environmental control.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.