Associated Bank - Banker

Associate Banker II

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. Personal & Commercial Banking

Job Description: The Associate Banker II is a professional in banking, plays a key role in delivering TD's Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help Customers achieve their financial goals.

to include processing customer transactions, opening new accounts and educating customers on all banking products and services

Delivers end-to-end advice customers expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendations

Utilizes TD's systems and tools to engage with Customers to acquire and deepen relationships by providing advice and guidance to ultimately attract, and retain the customer

Understands customer financial needs to identify opportunities to promote and educate on products, services, and/or refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer experience

Accurately completes everyday banking transactions either on the teller line or on the platform while uncovering customer financial needs and educating on products, services and tools or referring to the appropriate expert

Services the customer, on both the teller line and platform as needed, with the ability to service customers with opening/closing personal deposit accounts, everyday bank transactions, debit card/credit card issues, regulation E, mobile and on-line (digital) banking

Connects with customers, provides financial advice, and deepens relationships through lead management activities to include the creation & management of self-generated leads, the management of received partner/retail to retail referral leads or campaign leads, customer outreach (outbound calls, relay SMS), setting and/or hosting appointments, and lead prioritization

High school diploma or GED

• 1 year experience working with customers in any capacity and can be demonstrated through any of the following: volunteering, education, military experience preferred
• Demonstrated Customer Service skills preferred
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled
• Required to complete Teller training and part 1 of platform training upon hire
• Proficient in Microsoft Office

~ Customer Accountabilities:

Consistently provides legendary customer service while transacting, promoting, educating and referring TD Products to new and existing customers

Establishes and nurtures customer relationships by consistently displaying product knowledge, actively listening to customer needs while engaging in additional conversations to identify any additional needs and offer a solution or partner referral

Manages wait times to meet with a Banker by scheduling, rescheduling or canceling client meetings

Engages in lobby leadership and represents the first point of contact for customer inquiries and helps to orchestrate the customer walk-in traffic and can be the first point of contact for customer resolution or to make appointments to see an expert

Understands and supports the Bank's customer service strategy

Considers the impact of decisions on the well-being of TD, its customers and stakeholders

Drives referrals to Store colleagues and partners to support the broader more complex financial needs of customers

Ensures tasks are performed within established policy and procedures

Successfully completes all required job specific, compliance-related training

Understands, utilizes and follows compliance/risk and control programs

Ensures ongoing compliance with internal/external audit and regulatory requirements. Provides prompt and comprehensive responses to all external audit, regulator and compliance requests and findings. Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer

Accurately processes cash/deposit/withdrawal transactions and other account servicing requests

Decisions & processes everyday transactions such as but not limited to opening/closing, servicing accounts, depositing or cashing checks, reordering a debit card, or updating address

Ensures compliance with all regulations, policies and procedures adhering to required controls, critical dates and accurate documents

Applies customer authentication principles, compliance regulations and due diligence to new account openings and transactions

Accurately and efficiently performs transactions as accountable for cash drawers including maintaining cash limits and securing cash drawers/stations/balances out cash drawer and TCR

Follows policy and procedure for Customer Authentication

Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team

Be an active participant in personal performance and development activities

Acts as a brand champion both internally and externally

Actively seeks opportunities to improve delivery of work with high attention to quality standards

Models quality service at every Customer interaction

Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience

Continuous: 67-100%Domestic Travel OccasionalInternational Travel NeverPerforming sedentary work FrequentPerforming multiple tasks ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds ContinuousSitting FrequentStanding FrequentWalking FrequentMoving safely in confined spaces OccasionalLifting/Carrying (under 25 lbs.) OccasionalSquatting OccasionalBending OccasionalKneeling OccasionalCrawling - OccasionalClimbing OccasionalReaching overhead OccasionalReaching forward OccasionalPushing OccasionalPulling OccasionalTwisting OccasionalConcentrating for long periods of time ContinuousApplying common sense to deal with problems involving standardized situations ContinuousReading, writing and comprehending instructions ContinuousAdding, subtracting, multiplying and dividing ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job.