Head of Operations & Business Management

Operations Supervisor

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Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.

Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).

Bonuses: Availability of bonuses varies and is dependent on multiple factors including but not limited to: location, position and contract agreements. Employee Recognition Awards, Employee Referral Bonus Program (select positions only), Bonus Program (Operations Manager, RVP, and executive positions only).

Other: 401K Retirement Savings Plan, Vehicle Allowance (only available for specific corporate positions, based on location and position).

With Pride, we make public spaces friendly and vibrant for the communities we serve."

Block by Block is seeking to hire an Operations Supervisor to provide oversight of our Ambassador Team.

Our Ambassador programs make communities and Downtown Business Improvement Districts much friendlier, cleaner, and safer. This, in turn, increases the number of visitors, businesses, and residents, which ultimately increases revenue and livability.

Shift Specifics:

Site operations between 7:00am to 9:00pm

Specific daily responsibilities of the Operations Supervisor may include:

Onboarding and training of all new Ambassadors. Continual adjustments to the deployment of resources to match changing needs. Continual problem identification and solving to improve the quality of the program. Purchasing and inventory of supplies and equipment.

Hands-on working manager in the field to provide coaching, mentoring, and continuous training on standard policies and procedures.

WE ARE CUSTOMER SERVICE EXPERTS who engage on a very high level with the general public, so we need great personalities to lead our teams. You know what Quality Assurance means...You know how to manage people and work in a team setting. (Team building and creating a culture is very important to us)

Event support is a must, and the Operations Supervisor will need to lead the team during event seasons.

Do not like talking to people or prefer to work alone, because this is not that job.

Block By Block is committed to providing equal opportunity and reasonable accommodations for individuals with disabilities in employment, its services, programs, and activities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions of the job.

Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.

· Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (onlywhere required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).

OTHER - 401K Retirement Savings Plan

HOLIDAYS - 8 paid

Professionalism: Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures, and overall Block by Block standards of expected professionalism.

Physical Abilities: Must have the physical capacity to walk continuously during an eight-hour shift, with normal breaks (two fifteen-minute breaks and one thirty-minute meal break). Must be able to work outdoors in all conditions with provided inclement weather gear.

Communication: Must be able to speak, read, and write the English language in order to create basic reports.

Computer Skills: Must be proficient in computer usage and in Microsoft Office products.