Head of Operations & Business Management

This is a full-time, on-site, salaried operations position offering competitive compensation and the chance to make a meaningful impact on operational efficiency and quality. You'll work closely with the founder and leadership team to refine existing processes, ensure smooth day-to-day execution across production and fulfillment, and help build a culture of accountability and continuous improvement. This role offers the advantage of working within a well-established operation—taking proven systems and making them run even better while supporting the team's growth initiatives.

Why You'll Thrive at Lucky You: Optimize Operations : Refine established systems and processes to improve efficiency, quality, and consistency across production, fulfillment, and inventory functions

Operational Excellence Partnership : Work directly with leadership to ensure smooth execution, identify process improvements, and support scaling initiatives

Coach and support department leads, build accountability, and foster a culture of continuous improvement

Hands-On Operations Management : Balance attention to operational details with process improvement thinking—from managing daily production to implementing efficiency enhancements

Role Summary The Operations Manager is responsible for ensuring efficient, reliable day-to-day operations that support company growth and maintain our high standards for quality and customer service. This role oversees production, fulfillment, inventory, and facility management while partnering with leadership to strengthen processes, develop team capabilities, and support the organization's growth objectives.

Key Results Well-run, efficient operations with strong cost control and resource management

Reliable production and fulfillment that consistently meet quality, timing, and budget standards

Optimized inventory management with minimal shortages or waste

A safe, compliant, and well-maintained facility

Core Responsibilities Purchasing & Inventory Management Execute most inventory purchase orders under leadership guidance to ensure timely procurement and cost control

Monitor inventory levels daily to prevent shortages and over-purchasing; Provide inventory data and insights to support leadership's strategic sourcing and forecasting decisions

Production & Operations Develop and manage production schedules to meet inventory needs, customer demand, and deadlines

Establish hourly and daily production targets; monitor performance with production leads and adjust as needed

Design, implement, and refine production line setups to maximize efficiency and quality

Directly manage and coach production, kitchen, and shipping department leads through regular 1:1 meetings focused on performance, accountability, and development

Anticipate staffing needs and lead hiring, onboarding, and training for full-time and seasonal employees

Foster a culture of ownership, continuous improvement, and teamwork within operational departments

Ensure all required employee certifications and training are current and compliant; coordinate with leadership on compliance matters

Facilities, Equipment & Technology Oversee facility maintenance to ensure a clean, safe, organized, and inspection-ready environment

Plan and schedule preventative maintenance for all equipment and infrastructure

Manage routine repairs and coordinate capital improvement projects; Ensure computer systems, phones, and software remain reliable and effective

Serve as primary point of contact for alarm and security systems, including after-hours response

Processes & Quality Systems Follow and enforce Standard Operating Procedures (SOPs) to ensure consistency, quality, and internal controls

Identify and evaluate process improvements; recommend changes to leadership with attention to risk, cost, and feasibility

Ensure strict adherence to recipes, packaging standards, and product quality expectations

Uphold Employee Handbook policies and company standards across operational departments

Legal, Safety & Regulatory Compliance Support compliance with all required business licenses, certifications, and regulatory filings; Ensure compliance with local, state, and federal labor, safety, and food regulations within operational areas

Leadership & Accountability The Operations Manager is accountable for managing daily operations productively, supporting department leaders, and executing projects that improve efficiency and quality. This role establishes operational priorities within the company's strategic direction, controls costs, reduces waste, and maintains high standards of quality and safety.

The Operations Manager directly supervises production, kitchen, and shipping lead positions and serves as the primary operational liaison with suppliers, employees, and regulatory bodies.

Required Education Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or related field; or equivalent professional experience demonstrating operational leadership capability (3+ years in progressive operations roles)

Required Experience Minimum 3-5 years of direct operations management experience in a manufacturing, production, or fulfillment environment

Proven ability to manage and improve established operations—optimizing efficiency, quality, and cost control

Experience leading cross-functional teams across production, inventory/supply chain, fulfillment, and support functions

Strong background in purchasing and inventory management.

Required Skills Operational Excellence: Strong attention to detail with ability to manage multiple priorities and deadlines without compromising quality

Leadership & Coaching: Proven ability to motivate, develop, and hold teams accountable; skilled at building trust and fostering ownership

Systems Thinking: Ability to see connections between departments and optimize for overall company performance

Cost Consciousness: Disciplined approach to resource management with focus on efficiency and waste reduction

Adaptability: Comfortable working in a growing business with changing priorities and evolving processes

Technical Proficiency: Comfortable with inventory management software, production scheduling tools, and basic computer systems

Preferred Qualifications Experience in process-driven environments—manufacturing, fulfillment or food production

Knowledge of food safety or product compliance regulations

A hands-on management style in an operationally complex environment

Performance Bonus based on achievement of key operational and financial metrics

Health & Wellness : Health Insurance Reimbursement

Paid Time Off : 3 weeks of personal time off annually

Paid Holidays and Company-Wide Celebrations to keep the team spirit alive

Prolonged periods of sitting at a desk and working on a computer.

If you’re ready to bring your expertise to an innovative, customer-focused company, please submit your cover letter and resume to: View email address on click.appcast.io.