Emergency Veterinary Hospital Receptionist Evening/Overnight

Veterinary Receptionist
Be the Calm Voice During Life's Most Critical Moments at Emergency Veterinary Clinic of Niceville. We are seeking an experienced, compassionate Veterinary Receptionist to join our growing Emergency and Critical Care Hospital on Florida's beautiful Emerald Coast. As the only 24/7 emergency veterinary hospital serving Niceville and the surrounding Emerald Coast communities, our team is trusted to provide exceptional emergency care when pets and their families need us most. Our reception team is much more than a front desk. They are the first smile clients see, the reassuring voice on the phone during emergencies, and an essential part of keeping our hospital running efficiently. If you thrive in a fast-paced veterinary environment, enjoy helping people during stressful situations, and take pride in delivering exceptional customer service, we'd love to meet you.
Why Join Emergency Veterinary Clinic of Niceville?
This is an opportunity to become part of a collaborative hospital where Client Service Representatives are respected members of the medical team. You'll work alongside experienced emergency veterinarians, credentialed veterinary technicians, assistants, and hospital leadership in a supportive environment that values teamwork, communication, and compassion. Our recently remodeled hospital features advanced emergency and critical care medicine, digital radiology, ultrasound, endoscopy, full in-house reference laboratory, high technician-to-doctor staffing ratios, and a collaborative team culture focused on exceptional patient care. Every shift brings new experiences, meaningful work, and opportunities to positively impact pets and the families who love them.
As a Veterinary Receptionist, you'll help create an exceptional client experience while supporting hospital efficiency and patient flow.
Client Care and Customer Service

Answer multi-line phones while appropriately prioritizing urgent and emergency calls
Schedule appointments and coordinate emergency walk-in arrivals
Accurately obtain patient histories, client information, and medical records
Hospital Operations

Coordinate patient flow between the reception and medical teams
Process invoices, estimates, payments, and financial transactions accurately
Support prescription refill requests and food or medication pickups
Maintain complete and accurate electronic medical records
Help ensure smooth daily workflow throughout the hospital
Work closely with veterinarians, veterinary technicians, assistants, and leadership
Maintain a welcoming, clean, and organized reception area
Support fellow team members during busy emergency periods
This position is ideal for someone who enjoys building relationships while remaining calm and organized in a fast-moving emergency hospital.
Previous experience as a Veterinary Receptionist, Veterinary Client Service Representative, Medical Receptionist, or Veterinary Customer Service Professional
Experience working in a Veterinary Hospital, Emergency Hospital, Specialty Hospital, Urgent Care, or Human Healthcare setting preferred
Confidence using computer software and electronic medical records
We are currently hiring Full-Time Veterinary Receptionists. Day Shifts
Evening Shifts
Overnight Shifts
Weekends and Holidays on a rotating basis to support our 24-hour emergency hospital
Shift differential opportunities are available for eligible overnight and weekend hours. Standing and walking for extended periods throughout the shift
Frequently moving between reception, treatment, and client areas
Lifting or assisting with pets weighing up to 50 pounds with assistance when appropriate
Working around animals of varying sizes, temperaments, and medical conditions
Exposure to animal hair, dander, odors, cleaning chemicals, noise, and occasional bodily fluids
Why Join Emergency Veterinary Clinic of Niceville?
As part of Innovetive Petcare, our full-time team members receive a comprehensive benefits package designed to support both professional growth and personal well-being:
Compensation Competitive hourly compensation: $18.00-$22.00 per hour, based on experience and qualifications.
Full-Time Benefits As part of the Innovetive Petcare family, you'll have access to an outstanding benefits package designed to support your career and overall well-being.
Health and Wellness

Medical, Dental, and Vision Insurance
Short-Term and Long-Term Disability
Life Insurance
Employee Assistance Program
Calm Health mental wellness resources
Financial Benefits

• Paid Holidays
• Flexible Spending Account options

Continuing Education support
Paid Continuing Education opportunities
Ongoing training and mentorship
Rocket Lawyer legal assistance program
Supportive, collaborative hospital culture
Opportunities to grow into leadership or other hospital support roles
About Emergency Veterinary Clinic of Niceville
Emergency Veterinary Clinic of Niceville is a growing emergency veterinary care facility providing exceptional veterinary care in the Northwest Florida Panhandle. We were created by area veterinarians to fill the after-hour and critical care needs of their patients, and we continue to serve that capacity for the entire region with two locations. Our full-service emergency and critical care practice is located on the Emerald Coast of Northwest Florida with its sugar sand beaches and multi-cultural lifestyle. We see a large and diverse caseload and set high standards for emergency and critical care medicine. Our practice is well equipped with digital radiography, ultrasound, endoscopy, doppler, and a surgical suite. We house a full-service Veterinary Reference Laboratory that provides STAT laboratory testing for our patients. We provide hematology, chemistry, endocrinology, coagulation, blood gas, lactate, urinalysis, and additional routine tests. We have a highly trained and experienced support staff with a high staff-to-doctor ratio to allow for excellence in the care of our emergency and critically ill patients. Equal Opportunity Employer Policy Emergency Veterinary Clinic of Niceville is an Equal Opportunity Employer and a member of E-Verify. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.