Teller - Fulltime

Member Services Representative (Teller)

Full time ~ 40 hours/week Some overtime may be required

SUMMARY: At Billings Federal Credit Union our Member Service Representatives consistently provide an atmosphere of high-quality member service. We accurately perform teller-related transactions for members while maintaining accurate transactional records in accordance with credit union policies and procedures. This is a full-time, 40 hours/week, position. The position is on-site only.

MSRs: Explain and cross-sell products and services that are available at the Credit Union

Answer member questions and direct unanswerable questions to the appropriate department

Ensure that all information and transactions regarding Credit Union members are kept confidential

Maintain a courteous and professional attitude with all people, including fellow employees, members, management, staff, board members, and outside vendors

Count, verify and package coins and currency

Perform all forms of over-the-counter and mail transactions

Balance cash drawer to teller close report. Research and resolve balancing discrepancies

Examine checks for endorsements and negotiability

Process checks and other documents through imaging system as required for retention compliance

Maintain current knowledge of Credit Union philosophy and all Credit Union services, policies, and procedures

Strictly adhere to established security and regulatory procedures

Maintain the security of the work area and ensure that it presents an organized and neat appearance

These duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

TRAINING AND EXPERIENCE: High school diploma or the equivalent - required

Experience in a position involving extensive public contact - required

Cash handling experience - required

Retail sales background - preferred

Employment experience in a Financial Institution - preferred

KNOWLEDGE and ABILITIES: Excellent oral and communication skills

Basic bookkeeping principles

Ability to operate a personal computer

Ability to operate an adding machine

Ability to follow oral and written instructions

SPECIAL FACTORS AND PHYSICAL DEMANDS: Requires being under constant pressure for absolute accuracy within time limitations

Requires working with frequent interruptions

Commitment to hours required of this position: Mon - Fri; between 7:30am - 6:30pm; 40 hours/week

Ability to lift and/or carry up to 50 pounds

Stooping; kneeling; crouching; and reaching below, at, and over shoulder level required

Sitting - 10%; standing and walking - 90%

Hearing, visual, and verbal ability required

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