Head of Client Services

Service Manager

With the right equipment from ADMAR, our customers build, landscape and get work done in our communities—and in yours too! Now, we're not talking about just a job, we're talking about elevating your career, at a place where the sky's the limit with ongoing training and advancement opportunities.

Critical role within the company with responsibility for maximizing shop efficiency, revenue generation capability and productivity of the service department personnel. You will establish and mentor an organization dedicated to achieving the highest levels of equipment service and repairs while maintaining a high level of customer satisfaction. You will collaborate with other departments within the branch as well as with other branch locations, in order to improve the overall performance and profitability of the business.

Providing a safe work environment by ensuring that established safety standards and policies are communicated to staff members and that these policies are adhered to

Ensure their skills and qualifications allow service work to be completed per OEM standards for all equipment types offered by at your branch

Supervise and mentor service technicians by performing spot checks. Review OEM lists and other documents to ensure the shop has proper tooling and equipment, such as diagnostic tools, that will improve quality and productivity within the service department

Responsible for the timely review of overtime requirements and recommend changes as needed

Check weekly each portal to familiarize yourself with service bulletins/campaigns and other important service information locations

Ensure service documentation is prepared and processed in a proper and timely manor

Run reports as needed, process the data for practical use and respond to progress report requests as necessary

Maintain established goals for staff training, equipment status and maintenance programs

Review staff training records and make recommendations for their continuing education

Must be dedicated to running a clean, safe and efficient shop

Must be able to read and write the English language

Be able to read and understand electrical and hydraulic schematics within service manuals

Exceptional phone skills

Excellent customer service skills

AS400 or other ERP systems knowledge a plus

Be able to participate in online and group training and utilize established training courses for group classroom and on-line learning

Willing to put in the extra time to ensure goals, deadlines and customer satisfaction are met

High School Diploma or equivalent

• 3 – 5 years' experience as a Shop Forman or Service Manager, preferably in the equipment industry
• Highly competent computer and keyboarding skills
• The work environment is that of a typical warehouse office. ADMAR offers a competitive salary, comprehensive medical coverage, 401k with generous company match, paid time off, and more.

As one of the largest independently owned providers of construction equipment and supplies, we encourage you to apply today!

ADMAR Supply Co Inc is committed to the policy of equal employment opportunity. This policy expressly prohibits discrimination on the basis of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, disability, genetic predisposition or carrier status, domestic violence victim status, veteran status or status as a member of any other protected group or activity.