Night Innkeeper

The Rooms Manager owns the complete rooms operation for BIBA’s 24-room boutique hotel, from reservation and pre-arrival through departure and post-stay follow-up; Room Operations

Own daily Rooms operations, including reservations, arrivals, departures, room assignments, room status, special requests and shift handoffs

Maintain accurate guest profiles, stay information, room inventory and operational reporting

Establish clear procedures and accountability across Front Desk, overnight operations and daily Rooms functions

Personally manage escalated guest issues and ensure unresolved items are carried through to completion

Own the BIBA stay from pre-arrival through post-stay, ensuring it feels personal to the Club rather than like a conventional hotel

Manage in-room offerings including wellness requests, personal items, turndown details, pillow preferences and next-day arrangements

Maintain working knowledge of room privileges by membership type and ensure preferred rates, complimentary nights and restrictions are applied correctly

Build and manage the overnight operating model, including coverage, night audit, guest support, Security coordination, escalation and morning handoff

Partner with F&B and Events on in-room dining, room blocks and stay requirements connected to private events or groups

Maintain clear daily communication across the teams supporting each stay

Ensure packages, luggage hold, lost & found and personal items are handled securely and consistently

Performance & Administration

Manage Rooms labor, scheduling, supplies and operating expenses within approved budgets

Maintain accurate occupancy and Rooms reporting and support forecasting and budgeting

Provide the Director of Hospitality Operations with the operating insight needed to inform rate strategy, yield and overall Rooms financial performance

Build the Rooms operating model, including Front Desk, overnight coverage, room-readiness workflows and cross-department communication

Lead room inspections, mock stays and opening rehearsals, identifying and resolving operational gaps before opening

Every room is consistently ready, every arrival is anticipated and the Rooms Manager has command of the full operation at all times

Members and hotel guests feel recognized and cared for, with preferences remembered and details carried naturally from one stay to the next

Front Desk, Clubkeeping, Engineering and supporting teams operate as one, with clear ownership and nothing falling between departments

The Rooms operation feels effortless from the guest side because the systems, communication and standards behind it are exceptionally well run